# Issue with RTMS: Missing Webhook Events and Scopes for WebSocket Connection **URL:** \ **Category:** Realtime Media Streams\ **Tags:** webhooks\ **Created:** [December 29, 2025, 11:26am UTC](https://devforum.zoom.us/t/issue-with-rtms-missing-webhook-events-and-scopes-for-websocket-connection/140262 "2025-12-29T11:26:50Z")\ **Posts on this page:** 1\ **Showing post:** 22
**Author:** ![JenBrissman](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jenbrissman/32/70512_2.png) [@JenBrissman](https://devforum.zoom.us/u/JenBrissman)\ **Post date:** [January 23, 2026, 4:39am UTC](https://devforum.zoom.us/t/issue-with-rtms-missing-webhook-events-and-scopes-for-websocket-connection/140262/22 "2026-01-23T04:39:37Z")
Hi @Jermaine - If the tester account doesn’t have Pro or an RTMS trial, that doesn’t necessarily prevent them from using apps that leverage RTMS. It depends on whether the app is **published**. - **Published apps** on the Zoom App Marketplace can be installed and used by anyone, regardless of whether their account has RTMS enabled. - **Unpublished apps** (maybe this is the case for yours?) can only be used by users within the same account that owns the app. So if a user without an RTMS trial tries to use an unpublished app, they’ll be able to install it but won’t actually be able to use its RTMS features. TLDR; users without Pro or RTMS trials can use RTMS-powered apps only if those apps are published on the Marketplace. Do you know how to submit your app to be published on the Marketplace? --- _[View the full topic](https://devforum.zoom.us/t/issue-with-rtms-missing-webhook-events-and-scopes-for-websocket-connection/140262)._