# Issue with Webhook Notifications for Recording Completed Event **URL:** \ **Category:** API and Webhooks\ **Tags:** webhooks, recording, api\ **Created:** [March 20, 2025, 8:28am UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199 "2025-03-20T08:28:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![trimukyoga](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/trimukyoga/32/65591_2.png) [@trimukyoga](https://devforum.zoom.us/u/trimukyoga)\ **Post date:** [March 20, 2025, 8:28am UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/1 "2025-03-20T08:28:57Z")
Dear Zoom Developer Support, I hope you are doing well. I am currently experiencing an issue with my Zoom Marketplace app regarding the “Recording Completed” webhook notifications. Initially, these notifications were working correctly and were triggered when a recording was completed. However, after some time, I stopped receiving any webhook notifications, even though the recordings are still available in my cloud storage. **Details:** - **App Type:** Webhook-only app - **Event Configured:** “Recording Completed” - **Account Type:** Zoom Pro My app remains active, but I am no longer receiving webhook responses even though the recordings are successfully uploaded to my cloud storage. I have checked my configuration and ensured that the webhook URL is correct and publicly accessible. Could someone from the community kindly assist in troubleshooting this issue or provide insights into what might be causing the webhook notifications to stop? Thank you for your time and support. Best regards, Jackson Kasi ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/0/30bf18847f2f6d52fb899e157939ed050fc8e53f.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/7/b7fdfd84ec5902f8387c9ef92044b4b0511ae1e1.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/7/e76a1e90289e08c5c5d5c8c59ebea8fd84840ee3.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/7/f7bd2dad57d0d8104650603baa6def4040d679ce.jpeg) ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 21, 2025, 1:11pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/2 "2025-03-21T13:11:37Z")
Hi @trimukyoga Thanks for reaching out to us. Can you confirm if your endpoint is working correctly? Can you make a post request to your endpoint using Postman or the tool of your preference to make sure you are receiving events? You could also try calling this endpoint to see if the events are being sent: > **[Marketplace APIs - Zoom Developers](https://developers.zoom.us/docs/api/marketplace/#tag/app/GET/marketplace/apps/%7BappId%7D/webhook_logs)** > > API reference for: Marketplace ---
**Author:** ![trimukyoga](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/trimukyoga/32/65591_2.png) [@trimukyoga](https://devforum.zoom.us/u/trimukyoga)\ **Post date:** [March 27, 2025, 7:51am UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/3 "2025-03-27T07:51:27Z")
> [@trimukyoga](#): > > Recording Completed Hi @elisa.zoom & Zoom Support, I’m not receiving the webhook event for **“Recording Completed”**. As per the documentation, I have enabled the event under **Contact Center → Recording Completed**. I’ve tested my webhook endpoint using mock data via Vitest, and it’s working exactly as expected. However, I’m not receiving any webhook events or logs from Zoom. My app is still active, and the Zoom cloud recording is available, but no event has been triggered so far. I also checked the logs through the Zoom Developer Portal and used the `webhook_logs` REST API — still, there are no logs received. Could you please assist me in identifying what might be going wrong? Thank you, Jackson Kasi ![2025-03-27_13-16_1](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/b/4b4477ef2d395878d74cb48ecac387b75eff464c.jpeg) ![2025-03-27_13-16](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/8/e8f15c387c8d1193157151b30f04e4747c55ebbb.png) ![2025-03-27_13-15](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/5/b526153681f40a9ffa0258ecf352b785e2716ff8.png) ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 27, 2025, 7:56pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/4 "2025-03-27T19:56:26Z")
Hey @trimukyoga Thanks for sharing more details. Why are you adding `Contact Center → Recording Completed.` ? By the images you shared, it looks like you are expecting meeting recordings. Please add the Recording.completed event for meetings > **[Meetings Webhooks - Zoom Developers](https://developers.zoom.us/docs/api/meetings/events/#tag/recording/POSTrecording.completed)** > > API reference for: Meetings events ---
**Author:** ![trimukyoga](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/trimukyoga/32/65591_2.png) [@trimukyoga](https://devforum.zoom.us/u/trimukyoga)\ **Post date:** [March 28, 2025, 12:27pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/5 "2025-03-28T12:27:36Z")
> [@elisa.zoom](#): > > Recording.completed Hey @elisa.zoom, The “Recording completed” event is available under **Contact Center** , but it is not available under other event types. Can you please assist me with this? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/e/2e84e09ec3443aa6475aaca4e9e347b86b658ead.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/4/842cad7046d12fd02c0e4ced7aa0e108a1c1e75a.png) ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 28, 2025, 12:46pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/6 "2025-03-28T12:46:21Z")
Hey @trimukyoga There is a Recordings option in the list of event types, search for All recordings have completed under the Recording events ![Screenshot 2025-03-28 at 8.45.25 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/2/d2d25a8bb3958351b9c79dc0b9576a407b59b2e8.png) ---
**Author:** ![trimukyoga](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/trimukyoga/32/65591_2.png) [@trimukyoga](https://devforum.zoom.us/u/trimukyoga)\ **Post date:** [March 28, 2025, 1:08pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/7 "2025-03-28T13:08:34Z")
Thanks, Let me try this & test. I will update here soon 🙂 ---
**Author:** ![trimukyoga](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/trimukyoga/32/65591_2.png) [@trimukyoga](https://devforum.zoom.us/u/trimukyoga)\ **Post date:** [March 28, 2025, 5:39pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/8 "2025-03-28T17:39:03Z")
Hey @elisa.zoom, Thanks it’s works 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 29, 2025, 5:39pm UTC](https://devforum.zoom.us/t/issue-with-webhook-notifications-for-recording-completed-event/130199/9 "2025-03-29T17:39:51Z")
Closed on March 29, 2025, 5:39pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.