# Issues setting up custom hours **URL:** \ **Category:** API and Webhooks\ **Created:** [September 12, 2023, 9:39pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964 "2023-09-12T21:39:11Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![shelby.simpson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shelby.simpson/32/51994_2.png) [@shelby.simpson](https://devforum.zoom.us/u/shelby.simpson)\ **Post date:** [September 12, 2023, 9:39pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/1 "2023-09-12T21:39:11Z")
I am working with the Zoom Phone API → Call Handling. I am trying to set custom hours. Each day I have someone who works from 3pm to 1am the next day. In the dashboard you would just choose 1am the next day. I need to do this in the API. The problem is that they end up having two shifts for one day becuase of this 3pm to 1am schedule - 12am to 1am and 3pm to 11:59pm How do I do this with the API? I don’t seem to have the option, maybe I am missing something? Here is the request - **http request url:** [https://api.zoom.us/v2/phone/extension/](https://api.zoom.us/v2/phone/extension/)\/call\_handling/settings/business\_hours **http request body :** ```auto { "sub_setting_type": "custom_hours", "settings": { "type": 2, "custom_hours_settings": [ { "weekday": 3, "type": 2, "from": "15:00", "to": "23:59" } ] } } ``` ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 15, 2023, 8:15pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/2 "2023-09-15T20:15:35Z")
Hi @shelby.simpson Thanks for reaching out to us and welcome to our community! I will do some testing on my end and will get back to you with an update. I want to think that because it is indeed 2 different days this might be the expected behavior, so maybe we will need to come up with a workaround for this. ---
**Author:** ![shelby.simpson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shelby.simpson/32/51994_2.png) [@shelby.simpson](https://devforum.zoom.us/u/shelby.simpson)\ **Post date:** [September 15, 2023, 8:30pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/3 "2023-09-15T20:30:37Z")
yes true, it is 2 different days. To solve this within the dashboard you can choose 1am the next day on that same slot. The problem is that the API doesn’t seem to provide a way do do this same action. Your dashboard must be using an API that gives it this option. I just don’t see it on the public API. I could also be overlooking something but I have gone through the documentation. Thanks! Greatly appreciated! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 18, 2023, 2:40pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/4 "2023-09-18T14:40:47Z")
Thanks @shelby.simpson I will do some testing on my end and will get back to you with a possible workaround ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 18, 2023, 5:51pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/5 "2023-09-18T17:51:11Z")
Hi @shelby.simpson I was able to replicate this issue on my end. I have created an internal ticket to find out if this is expected behavior for our API and I will keep you posted whenever I hear back from my team (ZOOM-599832 internal number for reference) Cheers, Elisa ---
**Author:** ![shelby.simpson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shelby.simpson/32/51994_2.png) [@shelby.simpson](https://devforum.zoom.us/u/shelby.simpson)\ **Post date:** [October 3, 2023, 10:00pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/6 "2023-10-03T22:00:09Z")
Hello Elisa, Just doing a follow up to see if you heard back from the internal team. Thanks, Shelby ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 4, 2023, 3:52pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/7 "2023-10-04T15:52:48Z")
Hi @shelby.simpson Thanks for your patience here! I have not heard back from my team, I will re-engage on the internal ticket I created and will update you Cheers, Elisa ---
**Author:** ![shelby.simpson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shelby.simpson/32/51994_2.png) [@shelby.simpson](https://devforum.zoom.us/u/shelby.simpson)\ **Post date:** [October 4, 2023, 4:03pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/8 "2023-10-04T16:03:44Z")
Thank you, I appreciate it! ---
**Author:** ![shelby.simpson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shelby.simpson/32/51994_2.png) [@shelby.simpson](https://devforum.zoom.us/u/shelby.simpson)\ **Post date:** [October 6, 2023, 9:48pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/9 "2023-10-06T21:48:47Z")
Do you know when they might get back to you? Or if there is a slim chance of a workaround for this situation? Thanks ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 9, 2023, 2:25pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/10 "2023-10-09T14:25:15Z")
Hi @shelby.simpson I do not know when they might bet back to me but unfortunately, I was not able to find a workaround via API. Sometimes, the behavior in the browser its not 100% the same than the API ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 28, 2023, 10:14pm UTC](https://devforum.zoom.us/t/issues-setting-up-custom-hours/94964/11 "2023-11-28T22:14:05Z")
Closed on November 28, 2023, 10:14pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.