# Issues with Retrieving Session Information Using ListSessionApi in Zoom Video SDK **URL:** \ **Category:** API and Webhooks\ **Tags:** api, video-sdk\ **Created:** [June 27, 2024, 3:02am UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649 "2024-06-27T03:02:29Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Post date:** [June 27, 2024, 3:02am UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/1 "2024-06-27T03:02:29Z")
### Format Your New Topic as Follows: **Description** I am developing a service that includes video calls using the Zoom Video SDK. I have implemented a process to retrieve session information using the ListSessionApi, but I have encountered an issue where the session information cannot be retrieved for certain cases. The SessionID in question is: ee9fNJI6TpCkTXpF/16vEg== Additionally, when attempting to view the session information from the dashboard, the session is listed, but the link is inactive, preventing me from accessing the details. Could you help investigate the cause of this issue? ---
**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Post date:** [July 2, 2024, 4:35am UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/2 "2024-07-02T04:35:59Z")
I hope you’re doing well. Since I haven’t received any responses yet, I was wondering if there might be any updates or additional information needed from my side to help address this issue. Thank you in advance for your assistance. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 10, 2024, 5:10pm UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/3 "2024-07-10T17:10:26Z")
Hi @yusuke.yamashita What issue are you having when trying to retrieve the session? ---
**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Post date:** [July 10, 2024, 11:54pm UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/4 "2024-07-10T23:54:56Z")
Hi @elisa.zoom A specific session is not included in the response of the ListSessionApi. Additionally, when I open the dashboard, the session is displayed, but the link is disabled, so I cannot open the details page. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 11, 2024, 1:47pm UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/5 "2024-07-11T13:47:21Z")
Thanks for the update @yusuke.yamashita Are you double-encoding the session ID when calling the API? ![Screenshot 2024-07-11 at 9.47.02 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/4/c4e98c5ac889a95cd55d78ed0c7ddeed9e0b1dc0.png) ---
**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Post date:** [July 12, 2024, 4:39am UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/6 "2024-07-12T04:39:48Z")
Hi @elisa.zoom The session ID where the issue is occurring is ee9fNJI6TpCkTXpF/16vEg==. This is from June 26th. When an API request is made to retrieve this session, a 404 error is returned by the API. As a test, the same request was made for a session on June 25th that had no issues (session ID: xYUMNpM2S/iy4qFA/wlB1A==), and the result was successfully retrieved. request results {“level”:“error”,“status\_code”:404,“response\_body”:“{"code":3001,"message":"Session does not exist."}”,“session\_id”:“ee9fNJI6TpCkTXpF/16vEg==”,“time”:“2024-07-12T11:04:48+09:00”,“message”:“unexpected status code: error\_id = a0ae64a9-9729-4476-91a8-735e8b8d2819”} ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 12, 2024, 1:08pm UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/7 "2024-07-12T13:08:43Z")
could you please try double encoding the session ee9fNJI6TpCkTXpF/16vEg== and call the endpoint like so please? @yusuke.yamashita ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [July 13, 2024, 1:08pm UTC](https://devforum.zoom.us/t/issues-with-retrieving-session-information-using-listsessionapi-in-zoom-video-sdk/112649/8 "2024-07-13T13:08:51Z")
Closed on July 13, 2024, 1:08pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.