# Issues with virtual background on Zoom Web SDK version 2.10 **URL:** \ **Category:** Web\ **Created:** [March 27, 2023, 11:07am UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404 "2023-03-27T11:07:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sviluppo](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@sviluppo](https://devforum.zoom.us/u/sviluppo)\ **Post date:** [March 27, 2023, 11:07am UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/1 "2023-03-27T11:07:40Z")
Dear all, I am experiencing some problems using the virtual background feature on Zoom Web SDK version 2.10. I have successfully enabled virtual background using SharedArrayBuffer, but I am having trouble loading a background image from my developed web app. Specifically, if I connect using Zoom Web SDK by entering the meeting ID and passcode, and defining the role as user/admin, the “Choose Virtual Background” option does not appear. ![problema_zoom_meeting_sdk_no_show](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/7/573e64a07037d8b90533f98c384c935184b49d96.jpeg) However, if I use the invitation link taken from the personal area and log in on a Chrome incognito tab, the virtual background selection works correctly. ![problema_zoom_meeting_sdk](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/9/19dc3fc1337e5854ef85786762c965c47532654a.png) I have not encountered any errors in the console and I am unable to understand the reason for this behavior. Could you please assist me in resolving this issue ? Thank you in advance for your support and I remain available for further information. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [March 27, 2023, 9:43pm UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/2 "2023-03-27T21:43:03Z")
@sviluppo , Thank you for posting in the Zoom Developer Forum. This looks like a bug, thank you for reporting this behavior. Can you share the steps to reproduce the behavior? Include the screenshot/steps used to upload the background image. I will reproduce it on my end and submit a bug ticket if needed. Feel free to let me know if you have any questions about this. ---
**Author:** ![sviluppo](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@sviluppo](https://devforum.zoom.us/u/sviluppo)\ **Post date:** [April 3, 2023, 7:38am UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/3 "2023-04-03T07:38:29Z")
Hi Donte. I am using the following code: [meetingsdk-web-sample/CDN at master · zoom/meetingsdk-web-sample · GitHub](https://github.com/zoom/meetingsdk-web-sample/tree/master/CDN) Using the code taken from GitHub to connect to the zoom, the add background button is not displayed. While if I enter the zoom with the link that provides zoom after creating the meeting, the button appears. I am at your disposal for further clarifications ---
**Author:** ![sviluppo](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@sviluppo](https://devforum.zoom.us/u/sviluppo)\ **Post date:** [April 18, 2023, 8:01am UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/4 "2023-04-18T08:01:09Z")
Hi Donte, Do you have any news? ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 18, 2023, 4:37pm UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/5 "2023-04-18T16:37:13Z")
Thanks for following up on this issue. This looks like unintended behavior but I want to gather more details before submitting a ticket. When you say “_if I enter the zoom with the link that provides zoom after creating the meeting, the button appears_” are you logging into the meeting with the Zoom Web Client or the Zoom SDK? Here is the documentation for the Zoom Web Client for reference: ### Zoom Web Client > **[Getting started with the Zoom Web App](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261)** > > The Zoom Web App allows joining a Zoom meeting or webinar in a web browser without downloading any plugins ---
**Author:** ![sviluppo](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@sviluppo](https://devforum.zoom.us/u/sviluppo)\ **Post date:** [April 26, 2023, 2:14pm UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/7 "2023-04-26T14:14:07Z")
Hi Donte! I using the Zoom SDK for js. Specifically this library: [meetingsdk-web-sample/CDN at master · zoom/meetingsdk-web-sample · GitHub](https://github.com/zoom/meetingsdk-web-sample/tree/master/CDN). ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [May 27, 2023, 12:14am UTC](https://devforum.zoom.us/t/issues-with-virtual-background-on-zoom-web-sdk-version-2-10/85404/8 "2023-05-27T00:14:50Z")
Closed on May 27, 2023, 12:14am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.