# isSupportChat doesn't seem to work

**URL:** <https://devforum.zoom.us/t/issupportchat-doesnt-seem-to-work/86999>\
**Category:** Meeting SDK\
**Created:** [April 19, 2023, 4:24pm UTC](https://devforum.zoom.us/t/issupportchat-doesnt-seem-to-work/86999 "2023-04-19T16:24:50Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [April 20, 2023, 9:51am UTC](https://devforum.zoom.us/t/issupportchat-doesnt-seem-to-work/86999/4 "2023-04-20T09:51:45Z")

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@mike6,

Correct, isSupportChat is used to enabled/disabled the Chat feature. Perhaps your account level settings are over ridding your user Chat setting. Can you confirm your account level setting are correct? Also, please take a look at this Developer Forum on how to disable in-meeting chat [via the Zoom Web Portal](https://support.zoom.us/hc/en-us/articles/115004809306-Controlling-and-Disabling-In-Meeting-Chat#h_3eac4d22-bbcb-4754-bbf8-f07754e6de1b), and [via the API](https://marketplace.zoom.us/docs/api-reference/zoom-api/accounts/accountsettingsupdate)

> [@While scheduling a meeting through API, can we disable chat?](https://devforum.zoom.us/t/while-scheduling-a-meeting-through-api-can-we-disable-chat/7390/2):
>
> Hey @hemant.shinde, Unfortunately you cannot disable In Meeting Chat with the Meeting API. Here is how to disable in meeting chat [via the Zoom Web Portal](https://support.zoom.us/hc/en-us/articles/115004809306-Controlling-and-Disabling-In-Meeting-Chat#h_3eac4d22-bbcb-4754-bbf8-f07754e6de1b), and [via the API](https://marketplace.zoom.us/docs/api-reference/zoom-api/accounts/accountsettingsupdate). [If you use on of our SDKs, you can disable / enable Chat on a per meeting basis.](https://marketplace.zoom.us/docs/sdk/native-sdks/preface/introducing-zoom-sdk) Thanks, Tommy

## Update account settings

[https://developers.zoom.us/docs/api/rest/reference/zoomapi/methods/#operation/accountSettingsUpdate](https://developers.zoom.us/docs/api/rest/reference/zoomapi/methods/#operation/accountSettingsUpdate)

## Disable in-meeting chat via the Zoom Web Portal

[https://zoom.us/account/setting](https://zoom.us/account/setting)

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