# isSupportVirtualBG always return "false" with iOS SDK

**URL:** <https://devforum.zoom.us/t/issupportvirtualbg-always-return-false-with-ios-sdk/16499>\
**Category:** iOS\
**Created:** [May 7, 2020, 2:57am UTC](https://devforum.zoom.us/t/issupportvirtualbg-always-return-false-with-ios-sdk/16499 "2020-05-07T02:57:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![POLYGLOTS\_Lesson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/polyglots_lesson/32/20219_2.png) [@POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson)\
**Post date:** [May 7, 2020, 2:57am UTC](https://devforum.zoom.us/t/issupportvirtualbg-always-return-false-with-ios-sdk/16499/1 "2020-05-07T02:57:44Z")

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Hello,

We use iOS SDK with our API business account.  
But “MobileRTCMeetingService#isSupportVirtualBG” always return “NO(false)”.  
Our meeting settings(“Virtual background”) on the web console is enabled.  
Why does it always return “NO(false)”?

Zoom iOS SDK version:  
v4.6.21666.0428

Testing device:

- Device: iPhone11
- OS: ios13.4

Best regars

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**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [May 7, 2020, 11:40pm UTC](https://devforum.zoom.us/t/issupportvirtualbg-always-return-false-with-ios-sdk/16499/2 "2020-05-07T23:40:17Z")

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Hi [POLYGLOTS\_Lesson](https://devforum.zoom.us/u/POLYGLOTS_Lesson),

Thanks for using Zoom SDK. Here is the checklist if you are not able to use the virtual background in iOS SDK:

1. Make sure your “Virtual Background” setting is enabled on your web portal
2. Make sure your iOS device meets the minimum requirement listed in [https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background](https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background)
3. The virtual background is only available for logged-in users (email/SSO login).

Hope this helps. Thanks!

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:06pm UTC](https://devforum.zoom.us/t/issupportvirtualbg-always-return-false-with-ios-sdk/16499/3 "2020-08-21T21:06:51Z")

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Closed on August 21, 2020, 9:06pm UTC