# Join audio button not working in Safari

**URL:** <https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656>\
**Category:** Web\
**Created:** [May 10, 2024, 7:30am UTC](https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656 "2024-05-10T07:30:38Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![mucm31](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mucm31/32/49727_2.png) [@mucm31](https://devforum.zoom.us/u/mucm31)\
**Post date:** [May 10, 2024, 7:30am UTC](https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656/1 "2024-05-10T07:30:38Z")

</div>

* * *

**Description**  
We are using @zoom/meetingsdk (3.1.6v) in react app to provide join meeting option in web. But when joining the Zoom meeting in Safari, the Join Audio button doesn’t work. it working in chrome and other browsers. also participate voice is not audible

While click on join audio button nothing happen

**Browser Console Error**  
There is no error in browser console while join the meeting and click on join audio button

**Which Web Meeting SDK version?**  
zoom/meetingsdk (3.1.6v)

**Meeting SDK Code Snippets**

if (ZoomMtg.checkSystemRequirements()) {  
try {  
ZoomMtg.init({  
debug: true,  
leaveUrl: meetConfig.leaveUrl,  
isSupportAV: true,  
async success() {  
await setTimeout(async () =\> {

```
          this.joinMeeting1(meetConfig);
        }, 5000);
      },
      error(res) {
        console.log('Error while init Zoom meeting', res);
      },
    });
  } catch (e) {
    console.log('Init Meeting Error:', e);
  }
}

```

joinMeeting1 = (meetConfig) =\> {  
const { signature } = this.state;  
try {  
ZoomMtg.join({  
meetingNumber: meetConfig.meetingNumber,  
userName: meetConfig.userName,  
signature,  
sdkKey: ZOOM\_SDK\_KEY,  
userEmail: meetConfig.email,  
passWord: meetConfig.passWord,  
success() {  
console.log("success)  
},  
error(e) {

```
      console.error('Error while join meeting', e);
    },
  });
} catch (e) {
  console.log('JoinMeeting Error:', e);
}

```

};

**Screenshots**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/b/6b5ce785f0a2e84586553d12cb90a4de8af88f50.jpeg)

**Troubleshooting Routes**  
we have already tried various parameter but still it showing the connecting the audio you can see in screenshot

**Device (please complete the following information):**

- Device: [e.g. MacMini M1]
- OS: [e.g. MAC os - 14.1.1 (23B81)]
- Browser: [e.g.Safari]
- Browser Version [Safari Version 17.1 (19616.2.9.11.7)]

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 10, 2024, 2:15pm UTC](https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656/2 "2024-05-10T14:15:54Z")

</div>

Hi @mucm31 , are you able to provide a short screen recording of this behavior including with the testing you did in Chrome? You can do a cloud recording from the native client of the behavior you’re seeing in MSDK.

Additionally please respond to my private message (you’ll see the notification for it) with the following info:

- client id
- meeting id for Safari and Chrome meetings
- email address associated with the application

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [May 31, 2024, 4:15pm UTC](https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656/4 "2024-05-31T16:15:36Z")

</div>

Developer fixed issue. It was a design issue–join audio button was hidden in older sdk version.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 1, 2024, 2:16am UTC](https://devforum.zoom.us/t/join-audio-button-not-working-in-safari/109656/5 "2024-07-01T02:16:25Z")

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Closed on July 1, 2024, 2:16am UTC

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