Join audio by computer button and camera not working with zoom SDK 1.7.4

Web SDK
#2

Hey @ilan1,

Are you serving your site over https?

Thanks,
Tommy

#3

We have several development servers and one is over HTTP. Up to a few days ago all worked. Indeed, the one that doesn’t is not HTTPS. Is this a new limitation?

Thanks!

#4

Hey @ilan1,

Interesting, we have seen others have the same issue and once they serve over https it works.

Some browsers don’t allow audio / video access unless you are serving over https.

Thanks,
Tommy

#5

Hi there Tommy, same problem here using Chrome (both over windows and MacOs) and Safari Mobile. No Https on our zoom dev server at this moment, will get it back sometime in the coming weeks (we´re migrating servers, so when that finishes).

Also, we’re experiencing issues with Icons layout with these browsers, will test with some more and look for similar problems from other developers in the forum to share ours as well.

Thanks Tommy.

Antonio

#6

Hey @invistart,

Yes, please use https for your dev server, it is a requirement for browsers to allow access to your mic and camera.

Please share a screenshot of the layout issues.

Thanks,
Tommy

1 Like
#7

Well, it wasn’t a browser requirement before. It only stopped working in the last couple of weeks.
Anyhow, thanks.

#8

You are welcome! :slight_smile:

Thanks,
Tommy

#9

you can override this by turning off chrome flags

#10

Can you please elaborate? How? Which?

Thanks!

#11
#12

Hey @ilan1,

We do not suggest modifying your default browser settings to make your browser less secure.

Sure @emr.ny, this is useful for testing, but ensure your site is secure on production.

Thanks,
Tommy

1 Like
#13

Yes, this is for Developer Testing on Local System

1 Like
#14

Thanks @emr.ny.

-Tommy

#15

Hi Tommy,

I have implement zoom web sdk via iframe and it was work as prefects.
But after update to lastest version, I can not turn on the camera anymore, is it not working with iframe anymore ?

#16

Hey @telemed,

Are there any errors being thrown in the browser console? Also make sure you are serving your site over https.

Thanks,
Tommy

#17

Hi @tommy,

We are integrating zoom web sdk into our application and we are facing the same issue even with https. We were able to join the meeting but none of the microphone/camera button gets enabled. There are no console errors either.

We are using web sdk 1.7.8 version, running on Chrome 83, MacOS

Screenshot 2020-06-29 at 5.32.47 PM
Screenshot 2020-06-29 at 5.32.47 PM2530×1462 296 KB

Thanks,
Vikas

1 Like
#18

Hi @tommy , I am working along with Vikas.

Additional information

We have set the following content security policies and headers in our server

add_header Content-Security-Policy “script-src ‘self’ ‘unsafe-inline’ ‘unsafe-eval’ https://zoom.us https://*.zoom.us; worker-src ‘self’ blob:; style-src ‘self’ ‘unsafe-inline’”;

add_header X-Frame-Options SAMEORIGIN;

add_header Referrer-Policy “no-referrer”;

add_header “X-XSS-Protection” “1; mode=block”;

add_header Strict-Transport-Security “max-age=31536000; includeSubdomains; preload”;

We also tried removing all the above headers and checked but still, the Join Audio by Computer button didn’t enable.

Thanks in advance
Harish

1 Like
#19

Hi, @tommy We found the issue.

We had used ZoomMtg.setZoomJSLib that was causing the “Join Audio from Computer” button to not enable. Removing this resolved the issue. Now we are able to join sessions with the above-mentioned headers added.

2 Likes
#20

Hey @vikas.pulluri,

What version of Chrome is this? I cannot reproduce this issue.

Also please see @harish.venkataraman’s solution above.

Thanks,
Tommy

#21

Happy to hear you were able to resolve the issue @harish.venkataraman! :slight_smile:

Thanks,
Tommy

1 Like