# Join By Computer Audio Not working **URL:** \ **Category:** Web\ **Created:** [July 6, 2020, 4:27pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314 "2020-07-06T16:27:41Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 28, 2020, 4:59pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/21 "2020-08-28T16:59:24Z")
Hey @puravt, @smtarantino, Do you have a dev site where we can see the issue, or a sample github repo with the issue so we can debug it locally? Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 28, 2020, 5:00pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/22 "2020-08-28T17:00:27Z")
Hey @supercuidadores, Thanks, I will reply to you in that thread. 🙂 -Tommy ---
**Author:** ![puravt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/puravt/32/5049_2.png) [@puravt](https://devforum.zoom.us/u/puravt)\ **Post date:** [August 28, 2020, 6:51pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/23 "2020-08-28T18:51:32Z")
Hello @toommy We have a development site URL you can check it from here [http://dev-danalix.azurewebsites.net/](http://dev-danalix.azurewebsites.net/) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 31, 2020, 7:02pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/24 "2020-08-31T19:02:26Z")
Hey @supercuidadores, @puravt, @smtarantino, @bitemedicine2, Can you please provide the following screenshot so our engineers can have a better idea of what the issue is? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/ce726b0a90862233b26482050437cb8e744a5850.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/20ff6ec58684529fda52cd86082342e671e000e1.png) Thanks, Tommy ---
**Author:** ![smtarantino](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/smtarantino/32/13474_2.png) [@smtarantino](https://devforum.zoom.us/u/smtarantino)\ **Post date:** [August 31, 2020, 7:47pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/25 "2020-08-31T19:47:11Z")
![Capture](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/678e8382a458afa0f96e42cb5349166ce3ddb99a.jpeg) ![Capture2|481x500] ---
**Author:** ![smtarantino](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/smtarantino/32/13474_2.png) [@smtarantino](https://devforum.zoom.us/u/smtarantino)\ **Post date:** [August 31, 2020, 7:47pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/26 "2020-08-31T19:47:45Z")
![Capture2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/37582a5ee584c3e868d1ffca413825e711ee0446.jpeg) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 3, 2020, 12:23am UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/27 "2020-09-03T00:23:45Z")
Thanks @smtarantino! I will get back to you with an update. -Tommy ---
**Author:** ![chris3](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chris3](https://devforum.zoom.us/u/chris3)\ **Post date:** [September 10, 2020, 7:06pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/28 "2020-09-10T19:06:17Z")
We’re experiencing this issue as well. We implemented Zoom on a new LMS and we are finding that neither the host or participants can hear each other. We have the ‘education’ account with multiple users and several account holders are experiencing the audio issues. We are serving the site over https and microphone access has been accepted. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 14, 2020, 8:13pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/29 "2020-09-14T20:13:04Z")
Hey @chris3, Thanks for letting us know. Are you seeing any error messages in the UI or the browser console? -Tommy ---
**Author:** ![chris3](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chris3](https://devforum.zoom.us/u/chris3)\ **Post date:** [September 16, 2020, 12:38pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/30 "2020-09-16T12:38:16Z")
Hi Tommy - No errors being displayed in the console… Thanks, Chris ---
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [September 16, 2020, 4:28pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/31 "2020-09-16T16:28:19Z")
@chris3 and @puravt. If you are testing on servers that are not connecting through HTTPS, audio will not work. I ran into this recently with 1.7.9 and upgraded to 1.8.0 to see if the issue would resolve, it did not. When testing with a client, I first used the HTTP connection without success. I then gave the Heroku HTTPS address and we were able to connect without any issues. I am assuming this has to do with the necessary TLS connections to Zoom. Cheers, Anthony cc @tommy ---
**Author:** ![chris3](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chris3](https://devforum.zoom.us/u/chris3)\ **Post date:** [September 16, 2020, 4:58pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/32 "2020-09-16T16:58:18Z")
Thanks for suggestion. We run all our sites on https. Our issues with audio are random and inconsistent. For example, sometimes audio works fine. Sometimes audio just cuts out after X amount of time. Sometimes, audio works for some but not for all. It’s kind of all over the place. We don’t have these issues with the desktop application which we’re using temporarily. Not the best user experience as it takes the student and teacher out of the LMS but it will do for now. ---
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [September 16, 2020, 5:13pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/33 "2020-09-16T17:13:36Z")
I’m curious, are the clients using different browsers or different versions of the same browser? ---
**Author:** ![chris3](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chris3](https://devforum.zoom.us/u/chris3)\ **Post date:** [September 16, 2020, 5:36pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/34 "2020-09-16T17:36:28Z")
They should all be using the same version of Chrome. We have Chromebooks for each Student and Teacher and that’s what we’ve been testing with. ---
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [September 16, 2020, 7:44pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/35 "2020-09-16T19:44:07Z")
Copy that. I’m sorry, I can’t think of anything else on our end (developers) that would result in those issues. It will be interesting to see what the Zoom team comes back with. ---
**Author:** ![nvivot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nvivot/32/4489_2.png) [@nvivot](https://devforum.zoom.us/u/nvivot)\ **Post date:** [September 16, 2020, 11:44pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/36 "2020-09-16T23:44:42Z")
@tommy Any insight regarding potential audio connection issues you are working on ? We are also in the same situation. More and more of these audio not reaching other participants pop up every day. I don’t know if this was already present (but lowered) before 1.8.0 but we noticed an increase of this type of issue since 1.8.0 released. (+/-) Audio metrics are all good on the zoom meeting console, for all participants. This often happen right after joining a meeting for us. In such case, the alternatives for users are: - leave & join again - click on leave audio & click again on join by computer audio I seems very similar to the problem i reported [here about audio not working after automatic reconnection by zoom.](https://devforum.zoom.us/t/audio-does-not-work-after-successfully-reconnecting-and-rejoining-the-meeting/29715/3) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 18, 2020, 7:24pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/37 "2020-09-18T19:24:25Z")
Hey @nvivot, @ademeglio, @chris3, We have identified an issue and are working to fix it. 🙂 I will keep you updated. Thanks, Tommy ---
**Author:** ![lfrancia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lfrancia/32/9289_2.png) [@lfrancia](https://devforum.zoom.us/u/lfrancia)\ **Post date:** [December 4, 2020, 4:26am UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/38 "2020-12-04T04:26:05Z")
Hi @tommy, Any updates on the issue reported to this thread? Lara ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 4, 2020, 8:57pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/39 "2020-12-04T20:57:19Z")
Hey @lfrancia, Yes, we are working to fix the issue and it will be released sometime early next year. (CS-2053, CS-2046) Thanks, Tommy ---
**Author:** ![midhilaj](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/midhilaj/32/22774_2.png) [@midhilaj](https://devforum.zoom.us/u/midhilaj)\ **Post date:** [February 8, 2021, 1:58pm UTC](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314/40 "2021-02-08T13:58:35Z")
Any solution? This angular web sdk is not working in flutter web\_view and iPhone chrome and android chrome [Previous page](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314.md?page=1) [Next page](https://devforum.zoom.us/t/join-by-computer-audio-not-working/23314.md?page=3)