# JOIN\_MEETING\_FAILED error with no reason

**URL:** <https://devforum.zoom.us/t/join-meeting-failed-error-with-no-reason/114753>\
**Category:** Video SDK\
**Created:** [July 31, 2024, 5:07pm UTC](https://devforum.zoom.us/t/join-meeting-failed-error-with-no-reason/114753 "2024-07-31T17:07:25Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![samuelhgf](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/samuelhgf/32/60946_2.png) [@samuelhgf](https://devforum.zoom.us/u/samuelhgf)\
**Post date:** [July 31, 2024, 5:07pm UTC](https://devforum.zoom.us/t/join-meeting-failed-error-with-no-reason/114753/1 "2024-07-31T17:07:25Z")

</div>

I’m having the same issue reported [here](https://devforum.zoom.us/t/client-removeuser-userid-doesnt-let-anyone-to-join-session-if-used-once/88817)

But in my case the reason is empty:

```auto
{
    "type": "JOIN_MEETING_FAILED",
    "reason": "",
    "errorCode": 3009
}

```

**Video SDK Web Version: 1.11.10**

---

<div class="post-metadata">

**Author:** ![samuelhgf](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/samuelhgf/32/60946_2.png) [@samuelhgf](https://devforum.zoom.us/u/samuelhgf)\
**Post date:** [July 31, 2024, 5:13pm UTC](https://devforum.zoom.us/t/join-meeting-failed-error-with-no-reason/114753/2 "2024-07-31T17:13:19Z")

</div>

The user that I’m removing for tests is using an anonymous window. When I try to logged this use at the same window the error happens. But if I close and open a fresh incognito window it works. So it seems to be some cache not being cleared by Zoom after the user is removed.