# Join method failing - account question

**URL:** <https://devforum.zoom.us/t/join-method-failing-account-question/7174>\
**Category:** Web\
**Created:** [December 23, 2019, 12:04am UTC](https://devforum.zoom.us/t/join-method-failing-account-question/7174 "2019-12-23T00:04:09Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 23, 2019, 5:43pm UTC](https://devforum.zoom.us/t/join-method-failing-account-question/7174/2 "2019-12-23T17:43:28Z")

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Hey @matthew1, thanks for posting and using Zoom!

Are you using a [JWT App Type](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) for the key and secret credentials?

Also make sure you are using a valid meeting number with no dashes.

Thanks,  
Tommy

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