# "Joining fail" Error message, please help! **URL:** \ **Category:** Web\ **Created:** [February 21, 2020, 10:24am UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181 "2020-02-21T10:24:13Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![nick1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nick1/32/3218_2.png) [@nick1](https://devforum.zoom.us/u/nick1)\ **Post date:** [February 21, 2020, 10:24am UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/1 "2020-02-21T10:24:13Z")
HI I can’t seem to be able to join the meetings scheduled from my paid account, when i insert the ID meeting on the “meetings\_required” field, it gives me the ‘joining fail’ message. **Error** when i input the meeting number from my paid account on the lading page it gives me a dialog box with the message ‘joining fail’ **Which App Type (OAuth / Chatbot / JWT / Webhook)?** Its an API call from my lading page , i am assuming it could be JWT **Screenshots (If applicable)** Please see the screenshot attached , thanks ![Untitled picture](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/4e49bc348bf30639749ae05bdef7ae9b5ac99df4.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 21, 2020, 5:12pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/2 "2020-02-21T17:12:43Z")
Hey @nick1, Can you share the error in the browser console so we can debug? Also be sure to use [JWT App Credentials](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) for the API Key and Secret. Thanks, Tommy ---
**Author:** ![nick1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nick1/32/3218_2.png) [@nick1](https://devforum.zoom.us/u/nick1)\ **Post date:** [February 21, 2020, 5:14pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/3 "2020-02-21T17:14:38Z")
Hey T Yes i can if you can be so kind advice how? Yes that is what i am using, from JWT Thanks, Nick ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 21, 2020, 6:01pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/4 "2020-02-21T18:01:48Z")
Hey @nick1, Here is how you view the console: > **[How to open the developer console](https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)** > > The developer console is a tool which logs the information associated with a web page, such as JavaScript, network requests, and security errors. (It does other things, too, but this is all that re... There should be a more descriptive error message. Thanks, Tommy ---
**Author:** ![rafayelyanarthur](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rafayelyanarthur/32/4669_2.png) [@rafayelyanarthur](https://devforum.zoom.us/u/rafayelyanarthur)\ **Post date:** [April 1, 2020, 8:14pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/5 "2020-04-01T20:14:40Z")
Hi I have the same problem joining fail I am trying to join a real meeting but always get joining fail I am using JWT App Credentials this is my index.js (function(){ ``` console.log('checkSystemRequirements'); console.log(JSON.stringify(ZoomMtg.checkSystemRequirements())); // it's option if you want to change the WebSDK dependency link resources. setZoomJSLib must be run at first // if (!china) ZoomMtg.setZoomJSLib('https://source.zoom.us/1.7.2/lib', '/av'); // CDN version default // else ZoomMtg.setZoomJSLib('https://jssdk.zoomus.cn/1.7.2/lib', '/av'); // china cdn option // ZoomMtg.setZoomJSLib('http://localhost:9999/node_modules/@zoomus/websdk/dist/lib', '/av'); // Local version default, Angular Project change to use cdn version ZoomMtg.preLoadWasm(); ZoomMtg.prepareJssdk(); var API_KEY = 'API_KEY '; /** * NEVER PUT YOUR ACTUAL API SECRET IN CLIENT SIDE CODE, THIS IS JUST FOR QUICK PROTOTYPING * The below generateSignature should be done server side as not to expose your api secret in public * You can find an eaxmple in here: https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature */ var API_SECRET = 'API_SECRET '; document.getElementById('join_meeting').addEventListener('click', function(e){ e.preventDefault(); if(!this.form.checkValidity()){ alert("Enter Name and Meeting Number"); return false; } var meetConfig = { apiKey: API_KEY, apiSecret: API_SECRET, meetingNumber: parseInt(document.getElementById('meeting_number').value), userName: document.getElementById('display_name').value, passWord: "", leaveUrl: "https://zoom.us", role: 0 }; var signature = ZoomMtg.generateSignature({ meetingNumber: meetConfig.meetingNumber, apiKey: meetConfig.apiKey, apiSecret: meetConfig.apiSecret, role: meetConfig.role, success: function(res){ console.log(res.result); ZoomMtg.init({ leaveUrl: 'http://www.zoom.us', isSupportAV: true, success: function () { ZoomMtg.join( { meetingNumber: meetConfig.meetingNumber, userName: meetConfig.userName, signature: signature, apiKey: meetConfig.apiKey, userEmail: 'test@gmail.com', passWord: meetConfig.passWord, success: function(res){ $('#nav-tool').hide(); console.log('join meeting success'); }, error: function(res) { console.log(res); } } ); }, error: function(res) { console.log(res); } }); } }); }); ``` })(); And also I want to host a meeting in my app not only join, does I need a pro version for that? thanks ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 8:38pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/6 "2020-04-01T20:38:03Z")
Hi @rafayelyanarthur, To start a meeting as a host change the role from 0 to 1. Also, when you try to join a meeting make sure to take out the dashes when entering the meeting. Meeting ID 123-45-678 -\> 12345678 If you’re still seeing the error can you post a screenshot of what the console shows in the developer tools? Thanks ---
**Author:** ![rafayelyanarthur](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rafayelyanarthur/32/4669_2.png) [@rafayelyanarthur](https://devforum.zoom.us/u/rafayelyanarthur)\ **Post date:** [April 2, 2020, 5:14am UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/7 "2020-04-02T05:14:41Z")
![2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/8e0e773da123f8278faa3a63ffe581bfe2db412c.jpeg) for now, I am trying to connect to a meeting and role is 0 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 2, 2020, 5:39am UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/8 "2020-04-02T05:39:31Z")
Hey @rafayelyanarthur, Please also make sure you are using a [JWT App type](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) for the API key and secret. Thanks, Tommy ---
**Author:** ![rafayelyanarthur](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rafayelyanarthur/32/4669_2.png) [@rafayelyanarthur](https://devforum.zoom.us/u/rafayelyanarthur)\ **Post date:** [April 2, 2020, 6:05am UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/9 "2020-04-02T06:05:52Z")
Hi @tommy I am using JWT App Type ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 2, 2020, 6:29pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/10 "2020-04-02T18:29:33Z")
Hi @rafayelyanarthur, Looks like you need to close the ZoomMtg.generateSignature method. Right now you have the Zoom.init method called after the success. ``` /* Start of function */ var signature = ZoomMtg.generateSignature({ meetingNumber: meetConfig.meetingNumber, apiKey: meetConfig.apiKey, apiSecret: meetConfig.apiSecret, role: meetConfig.role, success: function(res){ console.log(res.result); } }); /* End of function */ ``` Then call the ZoomMtg.init function separately. Let us know if this works. Thanks ---
**Author:** ![rafayelyanarthur](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rafayelyanarthur/32/4669_2.png) [@rafayelyanarthur](https://devforum.zoom.us/u/rafayelyanarthur)\ **Post date:** [April 2, 2020, 7:13pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/11 "2020-04-02T19:13:27Z")
@michael_p.zoom thanks it works for me. And another one question how I can create a meeting I know that I need to set role 1 what else I need to do ? ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 2, 2020, 8:02pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/12 "2020-04-02T20:02:57Z")
Hi @rafayelyanarthur, You can only create a meeting using our REST APIs[1]. For setting the role, that is only needed if you need to host a meeting “role 1” or join a meeting as an attendee “role 2”. 1 - [https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingcreate](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingcreate) Thanks ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 8:15pm UTC](https://devforum.zoom.us/t/joining-fail-error-message-please-help/8181/13 "2020-08-21T20:15:34Z")
Closed on August 21, 2020, 8:15pm UTC