# Joining meeting timeout 1.9.0

**URL:** <https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478>\
**Category:** Web\
**Created:** [March 1, 2021, 2:22am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478 "2021-03-01T02:22:22Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![markd](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@markd](https://devforum.zoom.us/u/markd)\
**Post date:** [March 1, 2021, 2:22am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/1 "2021-03-01T02:22:22Z")

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**Description**  
Hello. We are using WebSDK to join zoom meeting but its giving this error. It seems the dns zoom is providing does not exist.

- This error only happens on one user
- Other users were unaffected

**Error**  
Joining meeting timeout  
Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

**Which Client Web SDK version?**  
1.9.0

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Go to page where the websdk is hosted and start the meeting via meetingid
2. See error

**Screenshots**  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/51726762bf45dcc888a9c1bf7ca752a04266c78a.png)

**Device (please complete the following information):**

- PC
- OS: Windows 10
- Browser: Chrome
- Browser Version Latest

**Additional context**  
It seems the domain to connect socket does not exists.

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<div class="post-metadata">

**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\
**Post date:** [March 1, 2021, 4:27am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/2 "2021-03-01T04:27:31Z")

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Even we are facing the same issue however that is happening for multiple users (almost all the participants)

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<div class="post-metadata">

**Author:** ![saurabhw](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/saurabhw/32/15120_2.png) [@saurabhw](https://devforum.zoom.us/u/saurabhw)\
**Post date:** [March 1, 2021, 5:19am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/3 "2021-03-01T05:19:58Z")

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We are also facing similar issue from this morning for all participants. We are using Web SDK version 1.9.0.

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**Author:** ![shariefsk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shariefsk/32/23779_2.png) [@shariefsk](https://devforum.zoom.us/u/shariefsk)\
**Post date:** [March 1, 2021, 7:13am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/4 "2021-03-01T07:13:21Z")

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Facing the same issue on web SDK 1.8.6 from the morning. Any resolution on this so far?

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**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\
**Post date:** [March 1, 2021, 8:07am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/5 "2021-03-01T08:07:51Z")

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Zoom Team,  
As detailed in [status.zoom.com](http://status.zoom.com), websdk is operational. But this is not working. Request you to update status page accordingly.

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**Author:** ![yosuke.sawamura](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yosuke.sawamura/32/1484_2.png) [@yosuke.sawamura](https://devforum.zoom.us/u/yosuke.sawamura)\
**Post date:** [March 1, 2021, 8:19am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/6 "2021-03-01T08:19:31Z")

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@alli Thank you very much for your report and apologize for the inconvenience. We are currently under investigation and will inform as soon as possible.

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**Author:** ![JackYang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jackyang/32/1135_2.png) [@JackYang](https://devforum.zoom.us/u/JackYang)\
**Post date:** [March 1, 2021, 8:22am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/7 "2021-03-01T08:22:27Z")

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![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/51726762bf45dcc888a9c1bf7ca752a04266c78a.png) could you give me you country, city and network work provide name(SIP)?

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**Author:** ![markd](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@markd](https://devforum.zoom.us/u/markd)\
**Post date:** [March 1, 2021, 8:54am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/8 "2021-03-01T08:54:03Z")

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The user is at Singapore and the provider is Starhub (Starhub Mobile Pte Ltd)

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**Author:** ![shariefsk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shariefsk/32/23779_2.png) [@shariefsk](https://devforum.zoom.us/u/shariefsk)\
**Post date:** [March 1, 2021, 9:38am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/9 "2021-03-01T09:38:11Z")

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Facing the same issue on Web SDK 1.8.6. Please provide an ETA for resolution.

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<div class="post-metadata">

**Author:** ![JackYang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jackyang/32/1135_2.png) [@JackYang](https://devforum.zoom.us/u/JackYang)\
**Post date:** [March 1, 2021, 9:43am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/10 "2021-03-01T09:43:30Z")

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it’s because dns fail for zoomap3\*\*\* domain, we suspend it and will not use this node. it should can join it

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<div class="post-metadata">

**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\
**Post date:** [March 1, 2021, 9:44am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/11 "2021-03-01T09:44:25Z")

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For us, users are in India. Providers are across various providers

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [March 1, 2021, 10:10pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/12 "2021-03-01T22:10:59Z")

</div>

Hey @sandeep.tendulkar,

Thank you for the update. Just to clarify, are you still seeing this issue or just offering information for other users? Please provide more detail.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\
**Post date:** [March 2, 2021, 3:31am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/13 "2021-03-02T03:31:39Z")

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Thanks @MaxM  
Now the problem has resolved. However from indian customer points of view, zoom websdk was effectively down for more than 12-18 hours. And zoom status page was not reflecting the same.  
Hope if such problems occurs in future, zoom status page would correctly update status so taht we cn update our customers about the root cause.

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<div class="post-metadata">

**Author:** ![vishnupriya](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@vishnupriya](https://devforum.zoom.us/u/vishnupriya)\
**Post date:** [March 2, 2021, 4:33am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/14 "2021-03-02T04:33:21Z")

</div>

We are also getting the same issue for all the participants,

 ![zoom-1.9.0-issue](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/0/004bbbb527d415ae39c8a0650c0aa8a519c61932.png)

Herewith adding my source code as well

‘use strict’;

angular.module(‘vmsApp’).controller(‘MeetingStreamTaggerController’,  
[’$scope’, ‘$stateParams’,‘Principal’,’$rootScope’,  
function ($scope, $stateParams,Principal,$rootScope ) {

```
	Principal.identity().then(function (account) {
        $scope.account = account;
        $scope.isAuthenticated = Principal.isAuthenticated;

        $scope.Principal = Principal;
        Principal.hasAuthority('ROLE_ADMIN').then(function (result) {
            $scope.isAdmin = result;
        });
        Principal.hasAuthority('ROLE_MANAGER').then(function (result) {
            $scope.isManager = result;
        });
    });
	
	$rootScope.isJoinMeeting = true;
	  $scope.API_KEY = "<api_key>";
      $scope.API_SECRET = "<api_secret>";
      
      var testTool = window.testTool;

    
    
     $scope.liveStream = function () {	
    	 if ($event) {
             $event.preventDefault();
         }
    	 alert("Live Stream");	 
     };
     
     
     $scope.zoomJoinMeeting = function () {	

    	
     	  ZoomMtg.preLoadWasm();
    	  ZoomMtg.prepareJssdk();
    	   
          var meetingConfig = {
        		  mn: $stateParams.meetingId,
        	      name: $scope.account.firstName+" "+$scope.account.lastName,
        	      pwd: "",
        	      role: 1,
        	      email: $scope.account.email,
        	      lang: "en-US",
        	      signature: "",
        	      china: 0
        		  };
          
    	     var signature = ZoomMtg.generateSignature({
    	         meetingNumber: $stateParams.meetingId,
    	         apiKey: $scope.API_KEY,
    	         apiSecret: $scope.API_SECRET,
    	         role: 1,
    	         
    	        success: function (res) {			
    	           console.log(res.result);
    	           meetingConfig.signature = res.result;
    	           meetingConfig.apiKey = $scope.API_KEY;        	        
   	           
     	    		
     	    	ZoomMtg.init({
     	    		leaveUrl: "www.google.com",
      	    		
      	    		isSupportAV: true,
      	    		isSupportChat: true, //optional,
      	    		isSupportQA: true, //optional,
      	    		isSupportCC: true, //optional,
      	    		screenShare: true, //optional,
      	    		videoHeader: false, 
      	    		
      	    	success: function () {
      	            
      	            ZoomMtg.join({
      	              meetingNumber: meetingConfig.mn,
      	              userName: meetingConfig.name,
      	              signature: meetingConfig.signature,
      	              apiKey: meetingConfig.apiKey,
      	              userEmail: meetingConfig.email,
      	              passWord: $stateParams.password,
      	              success: function (res) {
      	                console.log("join meeting success");
      	                console.log("get attendeelist");
      	                ZoomMtg.getAttendeeslist({});
      	                ZoomMtg.getCurrentUser({
      	                  success: function (res) {
      	                    console.log("success getCurrentUser", res.result.currentUser);
      	                  },
      	                  
      	                });
      	              },
      	              error: function (res) {
      	                console.log(res);
      	              },
      	            });
      	          },
      	          error: function (res) {
      	            console.log(res);
      	            console.log("Error");
      	          },
      	        });
   	    	   
   	           
   	   
   	       },});
   	     
    }; 
     
    
    function addScript() {
  	  
  	  var s2 = document.createElement( 'script' );
  	  s2.id= "zoom_s2";
  	  var src2 = "https://source.zoom.us/1.9.0/lib/vendor/react.min.js";
  	  s2.setAttribute( 'src', src2 );
  	  document.body.appendChild( s2 );
  	  
  	  
  	  var s3 = document.createElement( 'script' );
  	  s3.id= "zoom_s3";
  	  var src3 = "https://source.zoom.us/1.9.0/lib/vendor/react-dom.min.js";
  	  s3.setAttribute( 'src', src3 );
  	  document.body.appendChild( s3 );
  	  
  	  var s4 = document.createElement( 'script' );
  	  s4.id= "zoom_s4";
  	  var src4 = "https://source.zoom.us/1.9.0/lib/vendor/redux.min.js";
  	  s4.setAttribute( 'src', src4 );
  	  document.body.appendChild( s4 );
  	  
  	  var s5 = document.createElement( 'script' );
  	  s5.id= "zoom_s5";
  	  var src5 = "https://source.zoom.us/1.9.0/lib/vendor/redux-thunk.min.js";
  	  s5.setAttribute( 'src', src5 );
  	  document.body.appendChild( s5 );
  	
  	  var s7 = document.createElement( 'script' );
  	  s7.id= "zoom_s7";
  	  var src7 = "https://source.zoom.us/1.9.0/lib/vendor/lodash.min.js"
  	  s7.setAttribute( 'src', src7 );
  	  document.body.appendChild( s7 );
  	  
  	  var s8 = document.createElement( 'script' );
  	  s8.id= "zoom_s8";
  	  var src8 = "https://source.zoom.us/zoom-meeting-1.9.0.min.js"
  	  s8.setAttribute( 'src', src8 );
  	  document.body.appendChild( s8 );
  	  
  	  var s9 = document.createElement( 'script' );
  	  s9.id= "zoom_s9";
  	  var src9 = "tool.js"
  	  s9.setAttribute( 'src', src9 );
  	  document.body.appendChild( s9 );
  	  
  	  var s10 = document.createElement( 'script' );
  	  s10.id= "zoom_s10";
  	  var src10 = "vconsole.min.js"
  	  s10.setAttribute( 'src', src10 );
  	  document.body.appendChild( s10 );
  	  
    }
    
    $scope.onLoad = function () {	
  	   addScript();
  	   console.log("Start");
  	   setTimeout(function(){
  	       console.log("THIS IS");
  	       $scope.zoomJoinMeeting();
  	   }, 2000);
  	   console.log("End");
  	   
  	   
    }
  
    $scope.onLoad();
   
}]);
```

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 2, 2021, 7:23pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/15 "2021-03-02T19:23:12Z")

</div>

Hey @vishnupriya ,

It seems your issue is different. Can you please create a new topic and fill out the post template so we have enough information to help?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 2, 2021, 7:24pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/16 "2021-03-02T19:24:45Z")

</div>

Hey @sandeep.tendulkar, @shariefsk , @markd , @saurabhw ,

This issue should now be resolved. We apologize for this disruption, and are working to prevent this issue in the future.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![santhi\_75](https://avatars.discourse-cdn.com/v4/letter/s/96bed5/32.png) [@santhi\_75](https://devforum.zoom.us/u/santhi_75)\
**Post date:** [March 3, 2021, 7:09am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/17 "2021-03-03T07:09:06Z")

</div>

I’m getting ‘Invalid Signature’ error while join meeting from sample Web SDK with angular.  
I’m using JWT app key and secret to generate signature, with role=1 and host is in the same account as JWT.  
Generating signature using NodeJS sample server hosted in Heroku.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/d/4dac5dd896c70593d0b413d22bc6483dffb07e1f.png)

axiosJsonpCallback1({“status”:false,“errorCode”:200,“errorMessage”:“Invalid signature.”})

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/1/d123449ae5e83ec9b693099373ead0d55783a675.png)

Kindly advice  
Santhi

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<div class="post-metadata">

**Author:** ![vishnupriya](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@vishnupriya](https://devforum.zoom.us/u/vishnupriya)\
**Post date:** [March 3, 2021, 10:15am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/18 "2021-03-03T10:15:48Z")

</div>

@tommy , sure will create new one and post it

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [March 4, 2021, 10:16pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/19 "2021-03-04T22:16:58Z")

</div>

Hey @santhi_75,

Thank you for reaching out to the Zoom Developer Forum. First, I would make sure that the keys you are using a being passed correctly. You can use [A base 64 decoding tool](https://www.base64decode.org/) to make sure that the signature is formatted as you would expect. Also, make sure that you are generating the timestamp using a UTC timezone.

If that doesn’t help, please submit a new topic for this issue with the signature that exhibits this issue and I’ll investigate the issue from there.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 4, 2021, 8:17am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-1-9-0/44478/20 "2021-04-04T08:17:57Z")

</div>

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