# Joining meeting timeout issue in 1.7.5 **URL:** \ **Category:** Web\ **Created:** [April 11, 2020, 2:43pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688 "2020-04-11T14:43:21Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![anilk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anilk/32/5823_2.png) [@anilk](https://devforum.zoom.us/u/anilk)\ **Post date:** [April 11, 2020, 2:43pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/1 "2020-04-11T14:43:21Z")
**Description** I am unable to join meeting using websdk 1.7.5 on WINDOWS 10 chrome version 80. **Error** 1. method: “join” 2. status: false 3. result: null 4. errorMessage: undefined 5. errorCode: 1 **version?** websdk 1.7.5 chrome 80 **To Reproduce(If applicable)** Steps to reproduce the behavior: 1.Use Meeting Id:\*\*\*\*\*\*\*\*\*\*\* 4. Password : **Screenshots** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9cefc27b36c18f676f01ce77125668978ccf2a3a.png) - Browser:Chrome 80 Below is the code: ``` var signature = ZoomMtg.generateSignature({ meetingNumber: meetConfig.meetingNumber, apiKey: meetConfig.apiKey, apiSecret: meetConfig.apiSecret, role: meetConfig.role, success: function(res){ console.log(res.result); } }); ZoomMtg.init({ leaveUrl: 'http://127.0.0.1:9999/index.html', isSupportAV: true, success: function () { console.log("hi"); ZoomMtg.join( { meetingNumber: meetConfig.meetingNumber, userName: meetConfig.userName, signature: signature, apiKey: meetConfig.apiKey, passWord: meetConfig.passWord, success: function(res){ $('#nav-tool').hide(); console.log('join meeting success'); }, error: function(res) { console.log(res); } } ); }, error: function(res) { console.log(res); } }); ``` \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![bdeanindy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bdeanindy/32/154_2.png) [@bdeanindy](https://devforum.zoom.us/u/bdeanindy)\ **Post date:** [April 11, 2020, 7:33pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/2 "2020-04-11T19:33:16Z")
Hey @anilk Please DM me your API Key/Secret and Zoom Account # and we will add you in the queue to get this resolved. ---
**Author:** ![daniel.vieira](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daniel.vieira/32/1206_2.png) [@daniel.vieira](https://devforum.zoom.us/u/daniel.vieira)\ **Post date:** [April 11, 2020, 9:10pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/3 "2020-04-11T21:10:42Z")
Why doesn’t the confirmation window exist in the web zoom sdk? It is very difficult for the user to discover that someone is asking for permission to enter the meeting. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/4c8a688b699d7255d8bcf5411328cfbe689c7e4d.jpeg) ---
**Author:** ![spaquet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/spaquet/32/5899_2.png) [@spaquet](https://devforum.zoom.us/u/spaquet)\ **Post date:** [April 12, 2020, 6:18pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/4 "2020-04-12T18:18:57Z")
Different account, same SDK version and same problem ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 13, 2020, 10:54pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/5 "2020-04-13T22:54:33Z")
Hey @anilk, @spaquet, Please make sure you are passing in a valid meeting ID without dashes, and using a [JWT App Key and Secret.](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 13, 2020, 10:54pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/6 "2020-04-13T22:54:54Z")
Hey @daniel.vieira, Thanks for the feedback, I will bring this up to the team. Duplicate post: > [@Approve button no show](https://devforum.zoom.us/t/approve-button-no-show/12776): > > Why doesn’t the confirmation window exist in the web zoom sdk? It is very difficult for the user to discover that someone is asking for permission to enter the meeting. -Tommy ---
**Author:** ![spaquet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/spaquet/32/5899_2.png) [@spaquet](https://devforum.zoom.us/u/spaquet)\ **Post date:** [April 13, 2020, 11:18pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/7 "2020-04-13T23:18:42Z")
Yes I do. but doesn’t work ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 14, 2020, 7:58pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/8 "2020-04-14T19:58:27Z")
Hey @spaquet, How are you generating your signature? Please provide steps to reproduce the issue and your code. Thanks, Tommy ---
**Author:** ![anilk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anilk/32/5823_2.png) [@anilk](https://devforum.zoom.us/u/anilk)\ **Post date:** [April 15, 2020, 5:35am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/9 "2020-04-15T05:35:16Z")
@tommy Hi I am using the app key and secret only and tried with meeting id without dashes. I am able to generate signature also. But the joining meeting is not working. if you check the code i have posted ablove. Can you please guide me, what the problem is whether my account or anything else. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 15, 2020, 6:22am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/10 "2020-04-15T06:22:50Z")
Hey @anilk, We believe this is a caching issue. Can you please email [developersupport@zoom.us](mailto:developersupport@zoom.us) with your JWT API Key so we can flush the cache manually to fix the issue. Thanks, Tommy ---
**Author:** ![anilk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anilk/32/5823_2.png) [@anilk](https://devforum.zoom.us/u/anilk)\ **Post date:** [April 15, 2020, 7:28am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/11 "2020-04-15T07:28:55Z")
Hi @tommy , I sent JWT API Key details at [developersupport@zoom.us](mailto:developersupport@zoom.us) . Can you check and let me know issue. Thanks Anil Kumar K ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 16, 2020, 8:55pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/12 "2020-04-16T20:55:12Z")
Hey @anilk, Yes, we will work on fixing it asap. Thanks, Tommy ---
**Author:** ![jason3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jason3/32/6979_2.png) [@jason3](https://devforum.zoom.us/u/jason3)\ **Post date:** [April 30, 2020, 6:55pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/13 "2020-04-30T18:55:36Z")
I am having this same problem. I am generating my signature on the server side with c#. What is this caching issue an can mine be cleared? ---
**Author:** ![jason3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jason3/32/6979_2.png) [@jason3](https://devforum.zoom.us/u/jason3)\ **Post date:** [May 1, 2020, 12:10pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/14 "2020-05-01T12:10:13Z")
I have narrowed this problem for me to the provided C# code in the zoom documentation. It does not produce a matching SHA256 hash that the nodejs code produces. Does anyone have C# code to create the WebSDK signature server side that works? ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [May 1, 2020, 3:06pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/15 "2020-05-01T15:06:03Z")
Hi @jason, Can you take a look at our signature sample code for c# and see if that works - [https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature)? Also, make sure that your system settings are set to world time - [Join meeting timeout or signature expired](https://devforum.zoom.us/t/join-meeting-timeout-or-signature-expired/8616/14) ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:00pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-issue-in-1-7-5/12688/16 "2020-08-21T21:00:25Z")
Closed on August 21, 2020, 9:00pm UTC