# Joining Meeting Timeout | Signature is invalid

**URL:** <https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812>\
**Category:** Web\
**Created:** [July 31, 2020, 5:31am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812 "2020-07-31T05:31:40Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ashwin.parihar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashwin.parihar/32/2429_2.png) [@ashwin.parihar](https://devforum.zoom.us/u/ashwin.parihar)\
**Post date:** [July 31, 2020, 5:31am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/1 "2020-07-31T05:31:40Z")

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**Description**  
I am getting this error while joining the meeting through the sample web app.  
One thing which I found out that, the JWT credentials should be from the same account, which creates the meeting. Is that so?

**Error**  
{method: “join”, status: false, result: “Invalid signature.”, errorMessage: “Signature is invalid.”, errorCode: 3712}

**Which version?**  
I am using 1.7.10 web SDK

This is the error screenshot

 ![Screenshot 2020-07-31 at 1.19.08 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c6ad96dde49be8e41595fa564da064bb293eb305.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 3, 2020, 7:58pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/2 "2020-08-03T19:58:36Z")

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Hey @ashwin.parihar,

Can you please share the [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) to [developersupport@zoom.us](mailto:developersupport@zoom.us) that is throwing this error so I can debug it?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![ashwin.parihar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashwin.parihar/32/2429_2.png) [@ashwin.parihar](https://devforum.zoom.us/u/ashwin.parihar)\
**Post date:** [August 4, 2020, 9:53am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/3 "2020-08-04T09:53:11Z")

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Hello @tommy,

thanks for your reply.

This is my Meeting Signature :

And also I am using the free Zoom account for getting the JWT credentials, is it necessary to use a paid one?

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 5, 2020, 7:11pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/4 "2020-08-05T19:11:34Z")

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Hey @ashwin.parihar,

It looks like you are not passing in a real meeting id. Did you create the meeting before hand?

Thanks,  
Tommy

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**Author:** ![ashwin.parihar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashwin.parihar/32/2429_2.png) [@ashwin.parihar](https://devforum.zoom.us/u/ashwin.parihar)\
**Post date:** [August 6, 2020, 5:16am UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/5 "2020-08-06T05:16:18Z")

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Hello @tommy,

I created the meeting, and the meeting ID is absolutely real. Actually our project is getting delayed a lot, so can we schedule a Zoom Meeting and solve the issue faster?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 6, 2020, 5:24pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/6 "2020-08-06T17:24:14Z")

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Hey @ashwin.parihar,

It looks like you are on a free basic account. The Web SDK requires at least a [Pro](https://zoom.us/pricing) account to work.

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 16, 2020, 5:24pm UTC](https://devforum.zoom.us/t/joining-meeting-timeout-signature-is-invalid/25812/7 "2020-08-16T17:24:34Z")

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Closed on August 16, 2020, 5:24pm UTC

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