# Joining Webinar timeout - using Web SDK

**URL:** <https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831>\
**Category:** Web\
**Created:** [May 23, 2020, 11:31am UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831 "2020-05-23T11:31:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sergekarim](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sergekarim/32/9082_2.png) [@sergekarim](https://devforum.zoom.us/u/sergekarim)\
**Post date:** [May 23, 2020, 11:31am UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831/1 "2020-05-23T11:31:14Z")

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I am able to join a meeting using the Web SDK (ZoomMtg.join). But when i try to join with a webinar meeting id, it fails. It says Joining webinar timeout.

**Error**  
Joining webinar timeout.  
Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.

I’m using Web SDK 1.7.7

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 29, 2020, 10:24pm UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831/2 "2020-05-29T22:24:36Z")

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Hey @sergekarim, welcome to the devforum! 🙂

Double check you are passing in the [userEmail](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/start-join-meeting) in the join function.

Thanks,  
Tommy

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**Author:** ![darragh.duffy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/darragh.duffy/32/2392_2.png) [@darragh.duffy](https://devforum.zoom.us/u/darragh.duffy)\
**Post date:** [June 16, 2020, 1:47pm UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831/3 "2020-06-16T13:47:21Z")

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I had the same issue, as Tommy says set the email address, and also to ensure that the email address is NOT the email address of the HOST. i.e., it must be a different email address.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 18, 2020, 10:48pm UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831/4 "2020-06-18T22:48:14Z")

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Happy to hear you figured out the issue @darragh.duffy! 🙂

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:08pm UTC](https://devforum.zoom.us/t/joining-webinar-timeout-using-web-sdk/18831/5 "2020-08-21T22:08:27Z")

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