Kaltura App does not send all recordings

The Kaltura app automatically transfers most of our Zoom Cloud recordings to Kaltura. But, from time to time, whenever a user does multiple recordings on the same meeting, only one of them gets sent to Kaltura. Is there anything that we could be missing?

Which App?

Hi @humberto.pinon,

Thanks for reaching out about this. Since this app was developed by Kaltura, I recommend reaching out to them directly with some examples—they should be able to look into this for you.

You can reach out to them from here.