# Links between call logs and call queues (GET request)

**URL:** <https://devforum.zoom.us/t/links-between-call-logs-and-call-queues-get-request/47657>\
**Category:** API and Webhooks\
**Created:** [April 9, 2021, 4:44pm UTC](https://devforum.zoom.us/t/links-between-call-logs-and-call-queues-get-request/47657 "2021-04-09T16:44:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zmeng](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zmeng/32/23282_2.png) [@zmeng](https://devforum.zoom.us/u/zmeng)\
**Post date:** [April 9, 2021, 4:44pm UTC](https://devforum.zoom.us/t/links-between-call-logs-and-call-queues-get-request/47657/1 "2021-04-09T16:44:44Z")

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**Description**  
Hi, our team has a question regarding the relationship between call queue and call logs. By calling call queue API, we could get the members in that call queue, by calling call logs API, we could get callee and caller information like their name and their extension/phone numbers. So if we see a call queue name in call logs, we could confirm this call happens in that call queue line. But if we see a member in call logs, who is one of that call queue members, but the callee\_number / caller\_number don’t match with that call queue extension\_number, in this case, could we consider this call log as an individual behavior rather than a call happen in call queue?  
Thanks!

**Which Endpoint/s?**

> **[Get account's call logs - Phone - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/phone/accountcalllogs)**
>
> Retrieve call logs for an account. 
> 
> Scopes: phone:read:admin
> Rate Limit Label: Heavy
> Prerequisite:
> 1\\. Business or Enterprise account
> 2\\. A Zoom Phone...

> **[Get call queue details - Phone Call Queues - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/phone-call-queues/getacallqueue)**
>
> Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your o...

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [April 9, 2021, 8:33pm UTC](https://devforum.zoom.us/t/links-between-call-logs-and-call-queues-get-request/47657/2 "2021-04-09T20:33:05Z")

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Hey @zmeng,

Thank you for reaching out to the Zoom Developer Forum. Thank you for your question!

> [@zmeng](#):
>
> if we see a member in call logs, who is one of that call queue members, but the callee\_number / caller\_number don’t match with that call queue extension\_number, in this case, could we consider this call log as an individual behavior rather than a call happen in call queue?

That’s correct! If you’re seeing a member of a queue has call logs that don’t include your queue extension, it’s safe to conclude that they user was not making/taking a call from that queue.

I hope that helps!

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 10, 2021, 6:33am UTC](https://devforum.zoom.us/t/links-between-call-logs-and-call-queues-get-request/47657/3 "2021-05-10T06:33:58Z")

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Closed on May 10, 2021, 6:33am UTC

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