# Linux sdk resolution with single user max at 360p **URL:** \ **Category:** Meeting SDK\ **Created:** [May 1, 2024, 9:20pm UTC](https://devforum.zoom.us/t/linux-sdk-resolution-with-single-user-max-at-360p/109063 "2024-05-01T21:20:01Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ivan6](https://avatars.discourse-cdn.com/v4/letter/i/58f4c7/32.png) [@ivan6](https://devforum.zoom.us/u/ivan6)\ **Post date:** [May 1, 2024, 9:20pm UTC](https://devforum.zoom.us/t/linux-sdk-resolution-with-single-user-max-at-360p/109063/1 "2024-05-01T21:20:01Z")
**Meeting SDK Type and Version** zoom-meeting-sdk-linux\_x86\_64-5.17.11.3885 **Description** Now that I am recording raw data from a meeting with single user (myself) and the “bot/sdk” app no matter what I set I always end up with 360p raw data frames: frame-\>width = data-\>GetStreamWidth(); frame-\>height = data-\>GetStreamHeight(); Log::info("w: " + to\_string(frame-\>width) + " h: " + to\_string(frame-\>height)); ⏳ w: 640 h: 360 I’ve tried both: err = m\_videoHelper-\>setRawDataResolution(ZoomSDKResolution\_720P); err = m\_videoHelper-\>setRawDataResolution(ZoomSDKResolution\_1080P); I am on Mac M2, FaceTime HD, HD enabled; bot is on AMD Ryzen 9 7950X 16-Core Processor with 96GB ram; both share 1gbps fiber … **Error?** no errors **How To Reproduce** _Steps to reproduce the behavior including:_ \*1. Use the sample app \*2. Connect to meeting with single user _3. Browser/client type and version_ ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [May 6, 2024, 3:20am UTC](https://devforum.zoom.us/t/linux-sdk-resolution-with-single-user-max-at-360p/109063/2 "2024-05-06T03:20:29Z")
@ivan6 , This sounds familiar, could you try with 3 users (including the bot?) ---
**Author:** ![amanda-recallai](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amanda-recallai/32/44747_2.png) [@amanda-recallai](https://devforum.zoom.us/u/amanda-recallai)\ **Post date:** [May 8, 2024, 6:28pm UTC](https://devforum.zoom.us/t/linux-sdk-resolution-with-single-user-max-at-360p/109063/3 "2024-05-08T18:28:17Z")
Hey @ivan6 , We build meeting bots at scale and have run into similar issues in the past - happy to chime in here! Are you by chance on a free Zoom account? HD video is only available on Pro, Business, Education, or Enterprise accounts. There are some other [prerequisites](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166#:~:text=Prerequisites%20for%20HD%20video%20for%20meetings) in order to use HD video that might be causing issues here: - Pro, Business, Education, or Enterprise account - Full-screen meeting window on Zoom desktop client - Zoom desktop client for Windows, macOS, or Linux: [Global minimum version](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130) or higher - Zoom mobile app for Android or iOS: [Global minimum version](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130) or higher If you’ve confirmed all of the prerequisites, the other thing to check here is that HD video is actually enabled. Quoting [these docs](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166#:~:text=Prerequisites%20for%20HD%20video%20for%20meetings): > To enable or disable HD video for meetings for your own use: > > 1. Sign in to the Zoom web portal. > 2. In the navigation menu, click **Settings**. > 3. Click the **Meeting** tab. > 4. Under **In Meeting (Advanced)**, click the **Meeting-HD Video Quality** toggle to enable or disable it. > 5. If a verification dialog appears, click **Enable** or **Disable** to verify the change. > 6._Note_\*: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin. > 6. If applicable for your account, select **Standard HD (720p)** or **Full HD (1080p)**, then click **Save**. > > Once enabled in the Zoom web portal, users must [enable **HD** from their **Video** settings in the Zoom desktop client or mobile app](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060612) to apply it during a meeting. There are also some caveats/known scenarios to be aware of around HD video, and these are outlined here: [Resolution of recorded video](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421) ## Another Option Another alternative is to use [Recall.ai](https://www.recall.ai/)for your meeting bots instead. It’s a simple 3rd party API that lets you use meeting bots to get raw audio/video from meetings without you needing to spend months to build, scale and maintain these bots. Let me know if you have any questions!