# List of users, extract userId

**URL:** <https://devforum.zoom.us/t/list-of-users-extract-userid/4756>\
**Category:** API and Webhooks\
**Created:** [June 25, 2019, 11:00am UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756 "2019-06-25T11:00:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lee.rayner](https://avatars.discourse-cdn.com/v4/letter/l/9fc348/32.png) [@lee.rayner](https://devforum.zoom.us/u/lee.rayner)\
**Post date:** [June 25, 2019, 11:00am UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/1 "2019-06-25T11:00:52Z")

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I am successfully getting a list of users (with Postman) as below:

v2/users

{  
“page\_count”: 1,  
“page\_number”: 1,  
“page\_size”: 30,  
“total\_records”: 1,  
“users”: [  
{  
“id”: “j9axYHV\_Q-eTr4LeP4ISQ”,  
“first\_name”: “L”,  
“last\_name”: “R”,  
“email”: "x@y.com",  
“type”: 1,  
“pmi”: 0,  
“timezone”: “Europe/London”,  
“verified”: 1,  
“created\_at”: “2018-06-01T16:16:57Z”,  
“last\_login\_time”: “2019-06-25T08:09:30Z”,  
“status”: “active”  
}  
]  
}

However when I extract the userId in the id column and use that “j9axYHV\_Q-eTr4LeP4ISQ” as a path variable to ‘Retrieve a user’ (Postman doing the work)

v2/users/[userId]

I get

{  
“code”: 1001,  
“message”: "User not exist: "  
}

I also tried the email address with no joy.

What am I doing wrong?

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<div class="post-metadata">

**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [June 26, 2019, 12:38am UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/2 "2019-06-26T00:38:35Z")

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@lee.rayner ,

Welcome to the Zoom Developer Community.

Can you please confirm that the user id that you are receiving is `j9axYHV_Q-eTr4LeP4ISQ`? If yes, can you please send the complete response body to [developersupport@zoom.us](mailto:developersupport@zoom.us)?

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**Author:** ![sysadmin1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sysadmin1](https://devforum.zoom.us/u/sysadmin1)\
**Post date:** [July 26, 2019, 11:57pm UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/3 "2019-07-26T23:57:53Z")

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If you guys could post the solution you arrived at, it may be helpful to others. Namely myself.

I’m a new user searching the forums for examples of how to list users, but a lot of the answers on here are just “email us” which doesn’t help me and will cause me (and others) to post the same question.

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**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [July 29, 2019, 3:59pm UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/5 "2019-07-29T15:59:05Z")

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@sysadmin1,

Please accept our apologies for the inconvenience caused. Sometimes, we need to request sensitive information from the users, hence we recommend them to reach out to us on [developersupport@zoom.us](mailto:developersupport@zoom.us). I agree that after the resolution, we should have posted the solution here.

In the above case, the user\_id that the customer was passing was incorrect. Hence he received the error. If you are receiving a similar error, can you please check the user id, and try the operation again?

Please let me know if you have any additional questions.

Thanks,  
Ojus

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**Author:** ![sysadmin1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sysadmin1](https://devforum.zoom.us/u/sysadmin1)\
**Post date:** [July 29, 2019, 5:33pm UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/6 "2019-07-29T17:33:37Z")

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@ojus.zoom

Thank you for the reply.

After posting here I continued to search and eventually found this helpful sample project on Github:

> **[zoom/data-visualization-sample-app](https://github.com/zoom/data-visualization-sample-app#of-users)**
>
> Sample application to visualize basic activity on your Zoom account and can be used as code example to assist new Zoom Developers - zoom/data-visualization-sample-app

Thanks again

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<div class="post-metadata">

**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [July 29, 2019, 8:58pm UTC](https://devforum.zoom.us/t/list-of-users-extract-userid/4756/7 "2019-07-29T20:58:42Z")

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Hi @sysadmin1,

Glad that the issue was resolved. We are here to help you.

Please let us know if you have any additional questions.

Thanks,  
Ojus