# Live streaming issue- no data received **URL:** \ **Category:** API and Webhooks\ **Created:** [July 28, 2020, 2:56pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460 "2020-07-28T14:56:23Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jimig](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jimig/32/1815_2.png) [@jimig](https://devforum.zoom.us/u/jimig)\ **Post date:** [July 28, 2020, 2:56pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/1 "2020-07-28T14:56:24Z")
We stream thousands of meetings a day across customers, and every once in a while we get a case where the recording with the video is followed by black frames. This is with the stream applied to the meeting. Please see this meeting on the 16th July: \*\*\*\*\*\*\*\*\*\*\* / 9GRrg2LUR4aAvW2ahCrcsw== Can you check on your side what happened here? \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 30, 2020, 9:00pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/2 "2020-07-30T21:00:18Z")
Hey @jimig, Can you share a screenshot or video of the issue? Thanks, Tommy ---
**Author:** ![jimig](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jimig/32/1815_2.png) [@jimig](https://devforum.zoom.us/u/jimig)\ **Post date:** [July 31, 2020, 8:44am UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/3 "2020-07-31T08:44:06Z")
Hi Tommy, I cannot share customer data but the video transitions from a webcam of the customer to black. It remains black until the meeting ends. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 5:34am UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/4 "2020-08-04T05:34:27Z")
Hey @jimig, Strange, are you using the Web SDK or the Zoom App? Can you provide steps to reproduce the issue? Thanks, Tommy ---
**Author:** ![jimig](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jimig/32/1815_2.png) [@jimig](https://devforum.zoom.us/u/jimig)\ **Post date:** [August 6, 2020, 6:29pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/5 "2020-08-06T18:29:27Z")
We’re using the Zoom App. We have a similar example but this time no data was pushed to the RTMP endpoint whatsoever. I do not have steps to reproduce because it just randomly happens. We’re, 1. Creating the RTMP endpoint 2. Setting this on the meeting as a live stream 3. Toggling the stream on Yet our RTMP logs show sometimes nothing connected. Here is the meeting: \*\*\*\*\*\*\*\*\*\*\* / rZ9Gi09fTJKSeoZsdwT40g== What gives here? \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 7, 2020, 7:14pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/6 "2020-08-07T19:14:26Z")
Hey @jimig, Please reach out to [support.zoom.us](http://support.zoom.us) since this is about the Zoom App, they will be able to better assist. 🙂 -Tommy ---
**Author:** ![jimig](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jimig/32/1815_2.png) [@jimig](https://devforum.zoom.us/u/jimig)\ **Post date:** [August 10, 2020, 11:34am UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/7 "2020-08-10T11:34:38Z")
Have opened a support case with them, thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 7:24pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/8 "2020-08-10T19:24:52Z")
Thanks @jimig! 🙂 -Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 20, 2020, 7:25pm UTC](https://devforum.zoom.us/t/live-streaming-issue-no-data-received/25460/9 "2020-08-20T19:25:04Z")
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