# Login error for Pardot user syncing with Salesforce **URL:** \ **Category:** App Marketplace\ **Created:** [March 31, 2021, 7:53am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989 "2021-03-31T07:53:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [March 31, 2021, 7:53am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/1 "2021-03-31T07:53:35Z")
**Description** I am trying to integrate Zoom with Pardot sandbox. First, I tried using Salesforce SSO to connect them. But, when I tried to use a Pardot form to register people, they got created as Prospects in Pardot, but did not get added to the list of registered participants in Pardot. I was reading up on different forums and found that may be login through Pardot with a user that syncs with Salesforce with SSO will help. So I uninstalled the app, installed it again and tried logging in using the credentials and API user key, but I am now getting an error that says Pardot authentication is invalid. I am assuming the email and password to be provided is of the Pardot user and not the Salesforce user. Please help! **Error** Pardot authentication is invalid. **Which App?** Zoom **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Install Pardot App 2. Grant Permission for Zoom to access Pardot 3. Try logging in to Pardot using Pardot Account (Pardot user with identity licenses, syncing with Salesforce SSO) **Screenshots (If applicable)** If applicable, add screenshots to help explain your problem. **Additional context** Add any other context about the problem here. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 2, 2021, 6:25pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/2 "2021-04-02T18:25:18Z")
Hey @events6 , Sorry to hear you are experiencing this issue. Would you be able to provide some screenshots as well so we can nail down the issue? šŸ™‚ Thanks, Tommy ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 6, 2021, 10:53am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/3 "2021-04-06T10:53:20Z")
Hi Tommy, Thanks for looking into my issue. I am providing the credentials for the Pardot user as shown in the screenshot below. This is a Pardot user that is syncing with Salesforce but has an Identity License. The password is correct, but I get an error from zoom. What could be the problem? Regards, Nidhi ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 6, 2021, 10:56am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/4 "2021-04-06T10:56:18Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/3/83497d0bf08cc60d8a5a076812ee29c6998b237a.png) ---
**Author:** ![delaneyd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/delaneyd/32/25603_2.png) [@delaneyd](https://devforum.zoom.us/u/delaneyd)\ **Post date:** [April 7, 2021, 7:47pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/5 "2021-04-07T19:47:32Z")
Hi @tommy, I am trying to connect Pardot to Zoom via SSO (not in sandbox) and am running into the same error message. Iā€™ve triple-checked that all of the permissions are correct in Salesforce and Zoom, but I still get the ā€œPardot authentication is invalidā€ message on the final step where I have to fill in my Business Unit ID. How can we get this set up before the Pardot enforcement date around April 15th? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 8, 2021, 9:19pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/6 "2021-04-08T21:19:43Z")
Hey @events6 , @delaneyd , Can you confirm you have the prerequisites: > **[Pardot](https://zoomappdocs.docs.stoplight.io/pardot#prerequisite)** > > Zoom Webinar for Pardot > > Overview > > You can use this integration to automatically populate prospect lists in Pardot from Zoom Webinar registration inform... And have followed the authentication instructions here: > **[Pardot](https://zoomappdocs.docs.stoplight.io/pardot#granting-integration-access-to-the-pardot-account)** > > Zoom Webinar for Pardot > > Overview > > You can use this integration to automatically populate prospect lists in Pardot from Zoom Webinar registration inform... Thanks, Tommy ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 9, 2021, 10:34am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/8 "2021-04-09T10:34:19Z")
Hi Tommy, Are you asking about the following: - Zoom Pro Account with Webinar License - **Yes** - [Salesforce Pardot account](https://pi.pardot.com/) - **Yes** - Zoom admin account or role with these privileges: **Yes - I am using the Owner/Admin Account** - View Users - Edit Integration - Pre-approval of the Pardot app from the Zoom Marketplace - **Yes** Regards, Nidhi ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 12, 2021, 4:21pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/9 "2021-04-12T16:21:16Z")
Thanks @events6 , Our engineering team is taking a look at the issue. (ZOOM-265434) I will report back once we find the root cause. šŸ™‚ -Tommy ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 16, 2021, 2:13pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/10 "2021-04-16T14:13:06Z")
Hi Tommy, Just wanted to check with you if there is any update from your technical team on this issue. I have now tried integrating Zoom with Pardot using SF SSO again, but I still canā€™t pull in the prospects from a Pardot form to lists mapped to Zoom for registered, attended and not attended participants. Also, on the webinar in Zoom, the number of registered participants does not increase on registration using the Pardot form. I have been following your documentation: [Pardot](https://zoomappdocs.docs.stoplight.io/pardot) Please let me know how we can find a solution for this. Regards, Nidhi ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 19, 2021, 11:26pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/11 "2021-04-19T23:26:57Z")
Hey @events6 , I do not have any updates for you yet, but we are in the process of investigating this issue. Stay tuned! šŸ™‚ Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 20, 2021, 4:58pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/12 "2021-04-20T16:58:47Z")
Hey @events6 , @delaneyd , We want to confirm if you configured the Pardot list in the Zoom webinars ā€˜Moreā€™ Tab, when you finished SSO authentication? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/6/e67b3aa6939f80beff1ffc0e2e3b56613f5087a6.png) Please let me know. Thanks, Tommy ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 21, 2021, 7:29am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/13 "2021-04-21T07:29:45Z")
Hi Tommy, Yes, I have already mapped 3 Pardot lists to zoom which should get populated when someone registers, attends or does not attend a webinar. I have also selected Registration required for this webinar. As I mentioned, when I used the Standard Webinar registration form from Zoom, the prospects get created in Pardot and also appear in the Pardot list. They also show in Total Registrants under Manage Attendees on the Zoom webinar. But, when I try to do this through a Pardot form, neither the prospects get added to the Pardot list nor do they show under the Total Registrants on the Zoom webinar. It would be great it your team can give priority to solving this issue since this is getting hugely delayed. Regards, Nidhi ---
**Author:** ![delaneyd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/delaneyd/32/25603_2.png) [@delaneyd](https://devforum.zoom.us/u/delaneyd)\ **Post date:** [April 22, 2021, 3:59am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/14 "2021-04-22T03:59:28Z")
Hi @tommy, sorry for the delay ā€“ for some reason, I didnā€™t get a notification that there was a reply! To answer your questions: - Zoom Pro Account with Webinar License - **Yes** - [Salesforce Pardot account](https://pi.pardot.com/) - **Yes** - Zoom admin account or role with these privileges: **Yes** - View Users - Edit Integration - Pre-approval of the Pardot app from the Zoom Marketplace - **Yes** Still encountering ā€œPardot authentication is invalidā€ message on the final step where I have to fill in my Business Unit ID. Should I open a ticket with support at this point, or are you able to hop on a call? I am concerned that we are already experiencing rolling blackouts from Salesforce because we are not OAuth compliant due to this. Are other customers encountering this issue too? Thank you for your help! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 23, 2021, 11:57pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/15 "2021-04-23T23:57:38Z")
Thanks @events6 , @delaneyd , for providing additional details. We are on it, and working to resolve the issue. I will keep you updated, appreciate your patience here. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 26, 2021, 6:28pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/16 "2021-04-26T18:28:28Z")
Hey @events6 , @delaneyd , Since you are using Salesforce SSO to finish the authentication, you donā€™t need to add on ā€˜Credentialsā€™ again, The ā€˜Credentialā€™ is for login-only users who cannot use Salesforce SSO login to Pardot instance. If you are still experiencing this issue, please email [developersupport@zoom.us](mailto:developersupport@zoom.us) with a video of the issue. Thanks, Tommy ---
**Author:** ![events6](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/events6/32/25321_2.png) [@events6](https://devforum.zoom.us/u/events6)\ **Post date:** [April 27, 2021, 7:42am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/17 "2021-04-27T07:42:04Z")
Hi Tommy, I have been able to use the Salesforce SSO login through a SF admin user and install the Zoom app for Pardot in our Salesforce Sandbox. But, I still canā€™t pull in the prospects from a Pardot form to lists mapped to Zoom for registered, attended and not attended participants. Also, on the webinar in Zoom, the number of registered participants does not increase on registration using the Pardot form. I have been following your documentation: [Pardot](https://zoomappdocs.docs.stoplight.io/pardot) Regards, Nidhi ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 29, 2021, 6:13pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/18 "2021-04-29T18:13:03Z")
Hey @events6 , Happy to hear you are able to login now. > [@events6](#): > > But, I still canā€™t pull in the prospects from a Pardot form to lists mapped to Zoom for registered, attended and not attended participants. Also, on the webinar in Zoom, the number of registered participants does not increase on registration using the Pardot form. I have been following your documentation: [Pardot](https://zoomappdocs.docs.stoplight.io/pardot) Can you please send a video of this to [developersupport@zoom.us](mailto:developersupport@zoom.us) so we can take a look? Thanks, Tommy ---
**Author:** ![delaneyd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/delaneyd/32/25603_2.png) [@delaneyd](https://devforum.zoom.us/u/delaneyd)\ **Post date:** [May 7, 2021, 4:28am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/19 "2021-05-07T04:28:27Z")
Thanks @tommy, are you saying that even though Iā€™m getting the error that the connector is set up successfully? From what I can see in the configuration panel within the Pardot app in the Zoom marketplace, Iā€™m still using the login only method. Are you suggesting that because my login is SSO-enabled through Salesforce, that I wonā€™t have an outage on Monday during the rolling blackouts that Pardot has planned for non-Oauth integrations? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 7, 2021, 9:52pm UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/20 "2021-05-07T21:52:31Z")
Hey @delaneyd , > [@delaneyd](#): > > are you saying that even though Iā€™m getting the error that the connector is set up successfully? We believe so, yes. > [@delaneyd](#): > > Are you suggesting that because my login is SSO-enabled through Salesforce, that I wonā€™t have an outage on Monday during the rolling blackouts that Pardot has planned for non-Oauth integrations? I am not aware of this Pardot blackout, can you share more about that? Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [June 7, 2021, 7:53am UTC](https://devforum.zoom.us/t/login-error-for-pardot-user-syncing-with-salesforce/46989/21 "2021-06-07T07:53:28Z")
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