# Lost admin access to Marketplace app

**URL:** <https://devforum.zoom.us/t/lost-admin-access-to-marketplace-app/89671>\
**Category:** Marketplace Admins\
**Created:** [June 5, 2023, 7:57pm UTC](https://devforum.zoom.us/t/lost-admin-access-to-marketplace-app/89671 "2023-06-05T19:57:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![marnie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/marnie/32/49145_2.png) [@marnie](https://devforum.zoom.us/u/marnie)\
**Post date:** [June 5, 2023, 7:57pm UTC](https://devforum.zoom.us/t/lost-admin-access-to-marketplace-app/89671/1 "2023-06-05T19:57:02Z")

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`I developed this app using m **@***.com. I made this account as a free account to write this integration a few years ago. Earlier this year, the company I work for added my account to their paid account (under d **@***.com). Ever since they added my account to their account, I seem to have lost admin privileges on the production T ***l Zoom app, and the dev T*** l app disappeared completely. How can I regain access to the production T***l admin pages so I can finish this 2 year updated security review? I went over all of the permissions related to my user (m**@ ****.com) with our devops, and he said I have all the permissions I should need. I do not see the credentials, or the TDD sections anymore.`

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**Author:** ![AppSumo\_Zoom\_Admin](https://avatars.discourse-cdn.com/v4/letter/a/9fc348/32.png) [@AppSumo\_Zoom\_Admin](https://devforum.zoom.us/u/AppSumo_Zoom_Admin)\
**Post date:** [June 5, 2023, 8:00pm UTC](https://devforum.zoom.us/t/lost-admin-access-to-marketplace-app/89671/2 "2023-06-05T20:00:31Z")

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I’m the Zoom Admin for this account, and i have tried to file a support ticket for this issue #17384686 i hope it will get resolved quickly…

Thanks

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [June 6, 2023, 10:45pm UTC](https://devforum.zoom.us/t/lost-admin-access-to-marketplace-app/89671/3 "2023-06-06T22:45:55Z")

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Hello, Please refer to your DM for further instructions on resolving this issue.

Regards, Kwaku