# Lost audio mid-session

**URL:** <https://devforum.zoom.us/t/lost-audio-mid-session/130843>\
**Category:** Video SDK\
**Created:** [April 2, 2025, 2:42pm UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843 "2025-04-02T14:42:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fides-it](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fides-it/32/51395_2.png) [@fides-it](https://devforum.zoom.us/u/fides-it)\
**Post date:** [April 2, 2025, 2:42pm UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/1 "2025-04-02T14:42:35Z")

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Session Id: Y2cUlrE0QGqVWiCggP3oxA==

The user joining at 09:04:26 AM lost her incoming audio around 09:35, meaning she could not hear other participants. In the session data, I noticed a drop in audio quality. Is there a way to recover from this? I didn’t notice errors in my logs. Thanks in advance.

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 3, 2025, 2:20am UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/2 "2025-04-03T02:20:00Z")

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Hey @fides-it

Thanks for your feedback.

> Y2cUlrE0QGqVWiCggP3oxA==

After analyzing the log, we did observe a significant packet loss spike at 07:35:38 GMT, but it returned to normal shortly after. This was likely caused by a brief network fluctuation.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![fides-it](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fides-it/32/51395_2.png) [@fides-it](https://devforum.zoom.us/u/fides-it)\
**Post date:** [April 4, 2025, 4:41am UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/3 "2025-04-04T04:41:47Z")

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Hi Vic, what is the recommended way to recover from that?

br  
Dennis

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 7, 2025, 1:42am UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/4 "2025-04-07T01:42:21Z")

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Hi @fides-it

Video SDK will recover automatically. For a better user experience, you can listen to the `network-quality-change` event to provide feedback on the network condition.

> **[Video SDK - web - Handle events](https://developers.zoom.us/docs/video-sdk/web/handle-events/#network-quality-change)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![fides-it](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fides-it/32/51395_2.png) [@fides-it](https://devforum.zoom.us/u/fides-it)\
**Post date:** [April 7, 2025, 4:30am UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/5 "2025-04-07T04:30:50Z")

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Hi Vic,

According to that user, she lost all incoming audio. Couldn’t hear anybody. Is there a way to detect the occurrence of audio/video not rendering anymore, and how to fix?

Regards  
Dennis

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 7, 2025, 9:18am UTC](https://devforum.zoom.us/t/lost-audio-mid-session/130843/6 "2025-04-07T09:18:16Z")

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Hi @fides-it

We provide the `active-media-failed` event, which can be used to handle certain audio/video/sharing-related exceptions.

> **[Video SDK - web - Handle events](https://developers.zoom.us/docs/video-sdk/web/handle-events/#active-media-failed)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

Thanks  
Vic