# macOS virtual background minimum requirements

**URL:** <https://devforum.zoom.us/t/macos-virtual-background-minimum-requirements/15904>\
**Category:** macOS\
**Created:** [May 4, 2020, 2:54am UTC](https://devforum.zoom.us/t/macos-virtual-background-minimum-requirements/15904 "2020-05-04T02:54:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rlowery19](https://avatars.discourse-cdn.com/v4/letter/r/b38774/32.png) [@rlowery19](https://devforum.zoom.us/u/rlowery19)\
**Post date:** [May 4, 2020, 2:54am UTC](https://devforum.zoom.us/t/macos-virtual-background-minimum-requirements/15904/1 "2020-05-04T02:54:51Z")

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Hi, I have a MacBook 12 with a 7th generation Dual Core i5 1.3GHz processor running macOS 10.15 (Catalina) and Zoom 5.0.1

According to [https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background?mobile\_site=true](https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background?mobile_site=true) this should be supported

macOS

- **Image only without a physical green screen**
  - Zoom Desktop Client for Mac, **4.6.0 (13614.1202)** or higher
  - 4th generation i7 quad-core or higher processor
  - 6th generation i5 dual-core or higher processor  
**Note** : 6th generation i5 dual-core processor, requires MacOS 10.14 or higher

When going to the Virtual Background section in settings, I get an error

Your processor (Intel® Core™ i5-7Y54 CPU @1.20GHz) does not meet our recommended specification for virtual background

Note, the processor is actually 1.30GHz so I suspect an error in the detection logic.

Enabling this feature anyway then gives an error "To use virtual background without a green screen, your Mac OS version needs to be 10.13 or higher end, your processor must be an Intel Core i5 with quad-core or better.

This is in conflict with the above webpage which states dual-core is ok. I tested on another machine with a Dual-Core i7 processor and it works ok.

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**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [May 6, 2020, 5:46am UTC](https://devforum.zoom.us/t/macos-virtual-background-minimum-requirements/15904/2 "2020-05-06T05:46:13Z")

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Hi [rlowery19](https://devforum.zoom.us/u/rlowery19),

Thanks for the post. It looks like your question is related to the Zoom Client, as this forum is for App Marketplace, please contact Zoom support at [https://support.zoom.us/hc/en-us/articles/201362003](https://support.zoom.us/hc/en-us/articles/201362003) and one of the Zoom experts will be happy to assist you.

THanks!

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:04pm UTC](https://devforum.zoom.us/t/macos-virtual-background-minimum-requirements/15904/3 "2020-08-21T21:04:54Z")

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