# Manually validate new domain

**URL:** <https://devforum.zoom.us/t/manually-validate-new-domain/96044>\
**Category:** App Marketplace\
**Created:** [September 29, 2023, 10:53pm UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044 "2023-09-29T22:53:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anvilpaul](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anvilpaul/32/50444_2.png) [@anvilpaul](https://devforum.zoom.us/u/anvilpaul)\
**Post date:** [September 29, 2023, 10:53pm UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044/1 "2023-09-29T22:53:49Z")

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I’m ready to submit my app for review, but the domain validation step fails with “can not access the html file, please be sure the file uploaded correctly and retry”

HTML/folder is publicly accessible per instructions, but happy to do a manual verification if needed. Thanks.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 2, 2023, 2:02pm UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044/2 "2023-10-02T14:02:29Z")

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Hi @anvilpaul  
Thanks for reaching out to us and welcome to our community  
I will send you a private message to follow up  
Cheers,  
Elisa

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**Author:** ![nigel.hughey](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nigel.hughey/32/52665_2.png) [@nigel.hughey](https://devforum.zoom.us/u/nigel.hughey)\
**Post date:** [October 3, 2023, 12:43am UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044/3 "2023-10-03T00:43:30Z")

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Please let me know if manual domain validation is needed - I’d be happy to help out

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<div class="post-metadata">

**Author:** ![anvilpaul](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anvilpaul/32/50444_2.png) [@anvilpaul](https://devforum.zoom.us/u/anvilpaul)\
**Post date:** [October 4, 2023, 1:51am UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044/4 "2023-10-04T01:51:52Z")

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Hey Nigel, I could use your help if verification can happen by EOD today (Elisa suggested it should). No change in my domain verification status so far:

 ![no domain verification](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/2/f2173d6f842106b460db3e7754387492a7a1fe21.png)

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 30, 2023, 8:54am UTC](https://devforum.zoom.us/t/manually-validate-new-domain/96044/5 "2023-10-30T08:54:01Z")

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