# Manually verify domain

**URL:** <https://devforum.zoom.us/t/manually-verify-domain/76150>\
**Category:** Zoom Apps\
**Tags:** app-submission\
**Created:** [September 19, 2022, 1:27am UTC](https://devforum.zoom.us/t/manually-verify-domain/76150 "2022-09-19T01:27:45Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![amunje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amunje/32/38019_2.png) [@amunje](https://devforum.zoom.us/u/amunje)\
**Post date:** [September 19, 2022, 1:27am UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/1 "2022-09-19T01:27:45Z")

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I have a problem with verify domain for app submission. The message said:

**"In case you have difficulty in completing the domain validation steps, please feel free to email us proof of this domain ownership at [marketplace-support@zoom.us](mailto:marketplace-support@zoom.us) "**

When I send message to that email, I get a response:

**“This email address is no longer used by our Developer Relations team. We instead suggest using the Developer Support site or check out our Developer Forum…”**

I checked the forum, and I saw more people with the issue, and were recommended to create a ticket. So I created a ticket. I got the following email back:

**“Thank you for contacting our Developer Support team! We have moved to the Zoom Developer Forum…”**

How can I sort this out?

Thanks

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 19, 2022, 9:18pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/2 "2022-09-19T21:18:17Z")

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Hi @amunje  
I am sorry to hear that you are having trouble getting help to manually validate your domain.  
I will send you a private message with some information that I need to help you resolve this issue

Cheers,  
Elisa

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**Author:** ![tradingwithsol](https://avatars.discourse-cdn.com/v4/letter/t/eb9ed0/32.png) [@tradingwithsol](https://devforum.zoom.us/u/tradingwithsol)\
**Post date:** [September 20, 2022, 5:08pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/3 "2022-09-20T17:08:59Z")

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Elisa, I also have this issue, can you please contact me as well?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 20, 2022, 10:57pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/4 "2022-09-20T22:57:52Z")

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I sure can @tradingwithsol  
I will DM you with some information about this issue

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**Author:** ![adrian2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adrian2/32/41873_2.png) [@adrian2](https://devforum.zoom.us/u/adrian2)\
**Post date:** [September 30, 2022, 11:46pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/5 "2022-09-30T23:46:51Z")

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I am facing the same issue! Just reached out to [developersupport@zoom.us](mailto:developersupport@zoom.us) as well 🙂 Would really appreciate the help!

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 3, 2022, 12:31pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/6 "2022-10-03T12:31:11Z")

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HI @adrian2  
If you reached out to [developersupport@zoom.us](mailto:developersupport@zoom.us) they should be able to help you with this process. If you face any issues, feel free to tag me in a message and I will help you with this.  
Best,  
Elisa

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**Author:** ![adrian2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adrian2/32/41873_2.png) [@adrian2](https://devforum.zoom.us/u/adrian2)\
**Post date:** [October 3, 2022, 4:13pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/7 "2022-10-03T16:13:44Z")

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@elisa.zoom I received a response saying:

> Thank you for reaching out to Zoom Developer Relations. This email address is no longer used by our Developer Relations team. We instead suggest using the Developer Support site or check out our Developer Forum.

Could you please assist?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 3, 2022, 5:27pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/8 "2022-10-03T17:27:59Z")

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sure! I will send you a private message, please follow up there @adrian2

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**Author:** ![sid](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sid/32/41942_2.png) [@sid](https://devforum.zoom.us/u/sid)\
**Post date:** [November 1, 2022, 12:37pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/9 "2022-11-01T12:37:42Z")

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@elisa.zoom I am facing the same issue as well - Manual domain verification email (to [marketplace-support@zoom.us](mailto:marketplace-support@zoom.us) bounced).

Could you please help out?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 1, 2022, 5:19pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/10 "2022-11-01T17:19:09Z")

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Hi @sid  
I have sent you a private message.  
Feel free to reply directly there  
Cheers,  
Elisa

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**Author:** ![gibron](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gibron/32/37298_2.png) [@gibron](https://devforum.zoom.us/u/gibron)\
**Post date:** [November 3, 2022, 6:22pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/11 "2022-11-03T18:22:56Z")

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I also have the same issue re: domain verification:

- email bounced from marketplace-support
- created ticket that was auto-closed

@elisa.zoom Would love some help! 🙏

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 4, 2022, 1:51pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/12 "2022-11-04T13:51:38Z")

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Hi @gibron  
Of course!!! I will send you a private message with some details and will take it from there!  
🙂

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**Author:** ![aspantel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aspantel/32/37800_2.png) [@aspantel](https://devforum.zoom.us/u/aspantel)\
**Post date:** [November 17, 2022, 10:48pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/13 "2022-11-17T22:48:08Z")

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Same issue here, can’t verify our domain. Filed a ticket, and no response after 7 or more days.  
Please help @elisa.zoom

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 18, 2022, 12:02am UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/14 "2022-11-18T00:02:26Z")

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Hi @aspantel  
I will send you a private message with some next steps to help you with this process.  
Best,

Elisa

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**Author:** ![shainsha](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shainsha/32/35606_2.png) [@shainsha](https://devforum.zoom.us/u/shainsha)\
**Post date:** [December 8, 2022, 9:47am UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/15 "2022-12-08T09:47:22Z")

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@elisa.zoom Facing same issues while verifying the domain.Please help

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 8, 2022, 2:41pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/16 "2022-12-08T14:41:54Z")

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I will send you a private message 🙂 @shainsha

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**Author:** ![kracov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kracov/32/43881_2.png) [@kracov](https://devforum.zoom.us/u/kracov)\
**Post date:** [December 16, 2022, 7:00pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/17 "2022-12-16T19:00:40Z")

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Hi there - i’m facing the same issue. We’ve built a Zoom integration and are trying to verify our domain. However, we use a tool called Webflow for our website that doesn’t support the ability to add a .html file to a root domain.

Are we able to verify via DNS?

Thanks for your help,

Alex

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 19, 2022, 9:07pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/18 "2022-12-19T21:07:05Z")

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I sent you a DM, please follow up with me there and we’ll work to verify the domain.

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**Author:** ![ashu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashu/32/36992_2.png) [@ashu](https://devforum.zoom.us/u/ashu)\
**Post date:** [December 21, 2022, 3:18pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/19 "2022-12-21T15:18:30Z")

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Hey, I am also facing the same issue with domain verification. Please share the alternate way to verify, It would be of great help.

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**Author:** ![czukowski](https://avatars.discourse-cdn.com/v4/letter/c/8797f3/32.png) [@czukowski](https://devforum.zoom.us/u/czukowski)\
**Post date:** [December 21, 2022, 4:24pm UTC](https://devforum.zoom.us/t/manually-verify-domain/76150/20 "2022-12-21T16:24:02Z")

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Hi I am also facing the same issue as well – any help would be greatly appreciated, thank you!

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