# Marketo/Zoom API Error

**URL:** <https://devforum.zoom.us/t/marketo-zoom-api-error/88031>\
**Category:** Webinars\
**Created:** [May 8, 2023, 4:25pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031 "2023-05-08T16:25:50Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![michellelittle](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@michellelittle](https://devforum.zoom.us/u/michellelittle)\
**Post date:** [May 8, 2023, 4:25pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031/1 "2023-05-08T16:25:50Z")

</div>

I’ve submitted a ticket and keep getting pushed over this way. Any help would be great.

Here is the topic:  
We have Marketo connected to Zoom and a colleague registered for a webinar and got this error status within Marketo. Error registering with webinar provider. exception=‘API Error: Create Zoom webinar registrant failed’

I registered for the same webinar with no problem. what does this error mean? I’ve tried to find it on the community and forum with no luck with any information. tech support doesn’t want to help. All I want to know is if this is a one-off error that happens when

---

<div class="post-metadata">

**Author:** ![j.schoenemeyer](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@j.schoenemeyer](https://devforum.zoom.us/u/j.schoenemeyer)\
**Post date:** [May 8, 2023, 4:34pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031/2 "2023-05-08T16:34:52Z")

</div>

perhaps a email adress with special characters?

the email validator on [zoom is strict](https://devforum.zoom.us/t/cannot-join-webinar-via-sdk-using-valid-email-address-with-diacritic-characters-such-as-accents/87580/3)

---

<div class="post-metadata">

**Author:** ![michellelittle](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@michellelittle](https://devforum.zoom.us/u/michellelittle)\
**Post date:** [May 8, 2023, 6:00pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031/3 "2023-05-08T18:00:26Z")

</div>

That makes sense, but this doesn’t qualify here. The email did not have any special characters.

---

<div class="post-metadata">

**Author:** ![mwilfongoliphant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mwilfongoliphant/32/50089_2.png) [@mwilfongoliphant](https://devforum.zoom.us/u/mwilfongoliphant)\
**Post date:** [July 7, 2023, 7:30pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031/4 "2023-07-07T19:30:37Z")

</div>

Here’s what we found:

- It _seems_ like the required permissions for the Zoom user you use to oauth from Marketo as [documented by Zoom](https://support.zoom.us/hc/en-us/articles/207267346-Using-the-Zoom-for-Marketo-app) are not complete
- We found that enabling the additional permissions of full edit Users and User advanced settings seems to have fixed the problem (this was after enabling full admin permissions and reducing permissions from there).

I hope this helps - if you give it a try, please reply back with its success or failure.

---

<div class="post-metadata">

**Author:** ![afakchoudhry44](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/afakchoudhry44/32/49755_2.png) [@afakchoudhry44](https://devforum.zoom.us/u/afakchoudhry44)\
**Post date:** [July 7, 2023, 9:46pm UTC](https://devforum.zoom.us/t/marketo-zoom-api-error/88031/5 "2023-07-07T21:46:56Z")

</div>

That makes sense, but this doesn’t qualify here.