# Meeting Alert Webhook **URL:** \ **Category:** API and Webhooks\ **Created:** [May 14, 2020, 6:40pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713 "2020-05-14T18:40:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [May 14, 2020, 6:40pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/1 "2020-05-14T18:40:45Z")
**Description** I am attempting to set up a webhook to view Zoom Meeting Issues. I have configured the event and correctly subscribed to the webhook, however no data comes through on the webhook. Even when forcefully triggering a Meeting Issue. **Error** No data is coming through the webhook event **Which App Type (OAuth / Chatbot / JWT / Webhook)?** [Webhook](https://marketplace.zoom.us/docs/api-reference/webhook-reference/meeting-events/meeting-alerted) **Which Endpoint/s?** [Meeting Alert](https://marketplace.zoom.us/docs/api-reference/webhook-reference/meeting-events/meeting-alerted) **Additional context** We have a business plan ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 19, 2020, 7:25pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/2 "2020-05-19T19:25:54Z")
Hey @jonathan.peirce, What is your endpoint url? Are you seeing the [webhooks sent in the logs](https://marketplace.zoom.us/user/logs?type=WebhookOnly)? Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [May 19, 2020, 7:44pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/3 "2020-05-19T19:44:00Z")
![image (22)](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/815e922eee4f09aabbe59c73137456b934ad0fe5.png) nothing in the logs. subscribed to “Meeting Alerts” ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [May 19, 2020, 7:44pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/4 "2020-05-19T19:44:39Z")
![image (23)](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/a9f05e9c9dff96800c7efe8b123b771627d7f2f4.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 22, 2020, 4:59pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/5 "2020-05-22T16:59:22Z")
Hey @jonathan.peirce, Thanks for sharing these. Can you send me a screenshot of the Event Type you added? Also how are you triggering the meeting alert? Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [May 26, 2020, 12:07pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/6 "2020-05-26T12:07:52Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/32aa9a046f02f2853453b9775896b12711008952.png) I have tried multiple ways to trigger the alert. I used a networking tool to simulate an unstable connection, that triggers the alert on my screen, but this does not go through in the Webhook logs. In general, we should have multiple users with alerts throughout any given day, but nothing is firing off. ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [May 29, 2020, 7:44am UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/7 "2020-05-29T07:44:19Z")
Hey @jonathan.peirce just to verify here - is this app installed by a user? This would be a requirement to receiving user (or account-level) data. ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [May 29, 2020, 1:03pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/8 "2020-05-29T13:03:48Z")
The WebHook App? I created the WebHook app. It states Account-level app ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 3, 2020, 10:02pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/9 "2020-06-03T22:02:50Z")
Hey @jonathan.peirce, I think Michael was mistaken. Since this is a Webhook Only app it does not need to be installed by a user, only activated by the developer. Can you try selecting the Meeting Started event and start a meeting to see if it shows up in the [Webhook logs](https://marketplace.zoom.us/user/logs?type=WebhookOnly)? Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [June 4, 2020, 12:17pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/10 "2020-06-04T12:17:23Z")
Hey, correct. when selecting another event, everything seems to function fine. Logs show that it’s firing, and it send the data off to the webhook (zapier). just when using the Meeting Alert event, nothing comes up. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 9, 2020, 8:00pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/11 "2020-06-09T20:00:04Z")
Hey @jonathan.peirce, Okay good, sounds like you have everything setup correctly. My guess is you aren’t triggering a meeting alert event properly. Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [June 9, 2020, 8:53pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/12 "2020-06-09T20:53:55Z")
Hey Tommy, How do I trigger a Meeting Alert Event? Is it not Org Wide? Or is it just Alerts for my account? If it’s the former, based of statistics for meetings, connections issues certainly should be triggered at least once on a daily bonus ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [June 10, 2020, 6:48pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/13 "2020-06-10T18:48:36Z")
I’m having the exact same problem. Also interested in knowing which participant’s device is generating the issue, I don’t see this info in the Meeting Alerts doc. Please do let me know, thanks! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 15, 2020, 7:37pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/14 "2020-06-15T19:37:56Z")
Hey @nicolaskneler, You can see participant QOS here: > **[List Meeting Participants QOS - Dashboards - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardmeetingparticipantsqos)** > > Get a list of meeting participants from live or past meetings along with the quality of service they recieve during the meeting such as connection quali... Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 15, 2020, 7:38pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/15 "2020-06-15T19:38:55Z")
Hey @jonathan.peirce, The following quality metrics can trigger an alert: - Unstable audio - Unstable video - Poor screen share quality - High CPU usage - Call reconnection problems Please also note the prerequisites: - Business or a higher [plan](https://zoom.us/pricing). - **Event Subscriptions** must be enabled for your [Marketplace app](https://marketplace.zoom.us/user/build) with the following configurations: - A valid **Event Notification Endpoint URL**. - **"Meeting issues alert"** subscription enabled under the **Meeting** event. Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [June 15, 2020, 8:58pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/16 "2020-06-15T20:58:37Z")
Hey Tommy, So I see those event trigger on my end when running testing. Also, I would assume at some point one of our 200+ users would receive one. Yet they are still not appearing the the logs. You can see from my earlier screenshot that I subscribed the correct meeting event. I am also sending it to a valid endpoint. We are on a business account. So not sure what else I can do here to get these to work… Looking for some help ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 8:20pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/17 "2020-06-18T20:20:30Z")
Hey @jonathan.peirce, I have asked our engineering team to look into your webhook app to see if there is anything off. I will get back to you with updates. (ZOOM-170803) Thanks, Tommy ---
**Author:** ![jonathan.peirce](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.peirce/32/8482_2.png) [@jonathan.peirce](https://devforum.zoom.us/u/jonathan.peirce)\ **Post date:** [August 12, 2020, 5:03pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/18 "2020-08-12T17:03:32Z")
Hey there, following up on this request ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 12, 2020, 6:32pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/19 "2020-08-12T18:32:28Z")
Hey @jonathan.peirce, Apologies for the delay, it is in the queue to be investigated. I have just requested upped priority. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 13, 2020, 3:52pm UTC](https://devforum.zoom.us/t/meeting-alert-webhook/17713/20 "2020-08-13T15:52:37Z")
Hey @jonathan.peirce, Can you share a meetingUUID of a meeting where the meeting alert webhook did not send? Thanks, Tommy [Next page](https://devforum.zoom.us/t/meeting-alert-webhook/17713.md?page=2)