Meeting bad audio and bad video

Hi @Michael_Purnell @tommy,

This thread is talking about something very serious in Web SDK. I think everyone who is using Web SDK do have this problem. (If not, you will face it in near future)

I would say this is a BUG in Web SDK. :no_entry: I do not see the fix for this bug in future development road map for Web SDK. Why is that? :roll_eyes:

@tommy Your last response doesn’t make sense. We do not want to use Zoom App. OP has already mentioned about it and we clearly do not want to redirect our users to zoom application. If you encourage to do so, I’m just wondering what is the purpose of Web SDK at all? :face_with_monocle:

I assume whether the video lag is because Web SDK do not have buffering mechanism which causes video cut-offs? (I didn’t look into the Web SDK source code, I’m just assuming)

Guys DO NOT use Web SDK until this bug is fixed!!! (v1.7.8 have this issue)

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Hi @jude.niroshan11,

We’re aware of the issue and already made improvements with the audio issues over the weekend by optimizing the JSLibrary media file to improve audio quality. If you’re using CDN not updates are needed.

Thanks

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Thanks for a quick update. I am using library from NPM. I use CDN for CSS and Jquery links. So, the fix is waiting to be released on v1.7.9?

@jude.niroshan11 Yes, if you used the Local version or NPM version then you would have to wait until 1.7.9. We will continue to work with the Web Assembly team to improve the audio videos issues for meetings.

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@Michael_Purnell was the CDN updated for 1.7.7 or are we forced to upgrade to 1.7.8 now?

Could you also elaborate on the changes made to the JSLibrary exactly so we can correlate it to issues we see on our end? e.g. should we see just reduced CPU? better acoustic echo cancellation? etc

Hi @Michael_Purnell, I’ve been facing the same audio issues with the WebSDK (on a client’s set of accounts). We get a lot of issues when participants are using the computer audio. My integration uses the CDN and I upgraded it to 1.7.8 over the weekend. Does that mean that these audio upgrades are in place on the 1.7.8 version or would I need to change over my references to 1.7.9?

@stan_b Please upgrade to version 1.7.8 The audio echo issue is specific to meeting participants on speakers only as their audio might be filtered out as echo, in turn other meeting participants might not hear any incoming audio from them.

@freeholdsoftware - Yes, audio upgrades are already in place if you used the CDN for 1.7.8. If you used local version or npm then you would need to use 1.7.9.

@Michael_Purnell thanks, we are in the process of upgrading. Most of our issues are more along that echo cancellation isn’t working for those on speakers and causes endless feedback (something we don’t see on the native client as much) per the other thread: Acoustic Echo Cancellation?

We also get the metallic / low pitched voice as well.

Sounds like this update addressed something different than those issues, though.

Hey @stan_b,

Let us know if upgrading helped fix the issue.

Thanks,
Tommy

Hi ,
Can i disable reCAPTCHA from my browser. As I am using in Iframe and its is asking reCAPTCHA and my client is not liking this option. insted maybe he will provide password.
Zoom is protected by reCAPTCHA and the Privacy Policy and Terms of Service apply.

Hey @sanat,

You cannot disable the Captcha from the Zoom Web Client. If you want a custom join experience, please use the Web SDK.

Thanks,
Tommy

Web sdk always saying signature expire .

Could anyone guide me how to use ? My backend is in golang and UI is angular .

Sanat Saha

Good afternoon,

when it came to show the video on zoom . The sound was extremely low. This was surprising as I had tested the video beforehand on zoom with a colleague, who was able to hear it loud and clear. Could the number of participants logged on (at the time we were 85) have affected the sound quality of the video?
May you please look into this for us as we will be showing a video during that time.

Hi dear,
I am using CDN web sample version 1.7.8
But I’m still facing audio issue till now, especially when sharing a screen using web SDK
This meeting Id that I used : 94873537949

can any one help me

We had a zoom celebration more than a week ago with the G10s - all went well, except when it came to show the video. The sound was extremely low. This was surprising as I had tested the video beforehand on zoom with a colleague, who was able to hear it loud and clear. Could the number of participants logged on (at the time we were 85) have affected the sound quality of the video?

May you please look into this for us as we will be showing a video during that time.

Hey @sanat,

For issues unrelated to this topic, please create a new one: #web-sdk

Thanks,
Tommy

Hey @aya, @s.shehadeh,

Please provide steps to reproduce the issue.

What exactly is the audio issue?

Thanks,
Tommy

Steps to reproduce the behavior:

  1. Start a meeting in web SDK
  2. Let someone else join
  3. Share screen
  4. Talk and let the other party talk , and you will notice that the audio is breaking
1 Like

Hi Tommy,

We have the same issue. Some of our participants are facing audio issues (audio breaking, low volume) and this is happening frequently and like one of the comment suggested, we keep sharing the link to open on a desktop application and then things become normal.

Hey @aya, @developer21,

We have an upcoming release which should fix the audio issues:

Thanks,
Tommy