# \`meeting.chat\_message\_sent\` webhook not fired

**URL:** <https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798>\
**Category:** Meetings\
**Created:** [August 24, 2022, 2:01pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798 "2022-08-24T14:01:49Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![tianalemesle](https://avatars.discourse-cdn.com/v4/letter/t/35a633/32.png) [@tianalemesle](https://devforum.zoom.us/u/tianalemesle)\
**Post date:** [August 24, 2022, 2:01pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/1 "2022-08-24T14:01:49Z")

</div>

### Format Your New Topic as Follows:

**API Endpoint(s) and/or Zoom API Event(s)**  
`meeting.chat_message_sent`

**Description**  
The webhook is never fired

**Error?**  
None

**How To Reproduce**

- Enable the _In-meeting chat message received_ capability

- Send an in-meeting chat message

- Notice the webhook is never fired

**Additional question**

Is `payload.object.chat_message.sender_session_id` from this event, the same as `payload.object.participant.user_id` from the `meeting.participant_joined` event ?

Thanks

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 26, 2022, 2:46pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/2 "2022-08-26T14:46:15Z")

</div>

Hi @tianalemesle  
Are you still experiencing this issue?  
There are some steps that might help you to debug your issue:

1. Send a post request to your Endpoint URL, if you do not receive this event then you will have to check your Endpoint

2. If you DO RECEIVE the post request, but not the Zoom events, try replacing your endpoint with a test endpoint of your preference (such as webhook.site).

3. If you receive events and Zoom events in this test endpoint, please check that your Endpoint URL is working properly.

Let me know if this helps,  
Elisa

---

<div class="post-metadata">

**Author:** ![tianalemesle](https://avatars.discourse-cdn.com/v4/letter/t/35a633/32.png) [@tianalemesle](https://devforum.zoom.us/u/tianalemesle)\
**Post date:** [August 26, 2022, 2:48pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/3 "2022-08-26T14:48:45Z")

</div>

Yes, I am still experiencing this issue.  
Yes, **I do receive Zoom events** on that endpoint, just not that one in particular.  
Also, I know when I receive events **whether or not the endpoint handles it correctly**.  
Thanks

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 26, 2022, 3:07pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/4 "2022-08-26T15:07:53Z")

</div>

Thanks for confirming this with me!  
@tianalemesle

I have confirmed this behavior on my end, I am not getting any in\_meeting chat events.  
I have created an internal ticket with our Engineering team (ZSEE-62862 internal ticket for reference)  
I will update you as soon as I hear back from them.

Thanks  
Elisa

---

<div class="post-metadata">

**Author:** ![yamamotoa](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yamamotoa/32/41177_2.png) [@yamamotoa](https://devforum.zoom.us/u/yamamotoa)\
**Post date:** [September 8, 2022, 4:24pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/5 "2022-09-08T16:24:11Z")

</div>

I’m having the exact same issue in my environment.

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 8, 2022, 4:52pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/6 "2022-09-08T16:52:41Z")

</div>

Hi @tianalemesle and @yamamotoa  
I have reached out to our Engineering team about this issue and it looks like this is an issue on our end and we are working on fixing it.  
So for now, it is expected that you are not getting those events.  
I will keep you posted if I hear more about it

Best,  
Elisa

---

<div class="post-metadata">

**Author:** ![k-root](https://avatars.discourse-cdn.com/v4/letter/k/51bf81/32.png) [@k-root](https://devforum.zoom.us/u/k-root)\
**Post date:** [September 20, 2022, 9:59am UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/7 "2022-09-20T09:59:57Z")

</div>

Hi Elisa,

Is there any feedback regarding this issue? We also encounter the same issue.

Best Regards,  
David

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 20, 2022, 11:25am UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/8 "2022-09-20T11:25:00Z")

</div>

hi @k-root  
I do not have any updates right now

---

<div class="post-metadata">

**Author:** ![yamamotoa](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yamamotoa/32/41177_2.png) [@yamamotoa](https://devforum.zoom.us/u/yamamotoa)\
**Post date:** [September 30, 2022, 1:15am UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/9 "2022-09-30T01:15:53Z")

</div>

Hi @elisa.zoom  
Do you have any upates?

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 30, 2022, 11:52am UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/10 "2022-09-30T11:52:51Z")

</div>

Hi @yamamotoa  
I do not have any updates at the moment.  
As I mentioned earlier, this behavior is expected that you are not getting those events.  
I will keep you posted if I hear more about it  
Best,  
Elisa

---

<div class="post-metadata">

**Author:** ![app-developer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/app-developer/32/49827_2.png) [@app-developer](https://devforum.zoom.us/u/app-developer)\
**Post date:** [July 31, 2023, 3:12pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/12 "2023-07-31T15:12:28Z")

</div>

Is there any news so far?

---

<div class="post-metadata">

**Author:** ![salna.butt17](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/salna.butt17/32/50587_2.png) [@salna.butt17](https://devforum.zoom.us/u/salna.butt17)\
**Post date:** [August 7, 2023, 7:52am UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/13 "2023-08-07T07:52:41Z")

</div>

Any Update till now ?

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [August 8, 2023, 7:57pm UTC](https://devforum.zoom.us/t/meeting-chat-message-sent-webhook-not-fired/74798/14 "2023-08-08T19:57:24Z")

</div>

Hi @app-developer and @salna.butt17  
Yes! I actually posted a solution to this today

> [@Unable to receive in meeting chat notifications. Cannot see the meeting.chat\_message\_sent](https://devforum.zoom.us/t/unable-to-receive-in-meeting-chat-notifications-cannot-see-the-meeting-chat-message-sent/88853/8):
>
> Just sharing the solution here! Please make sure to reach out to our Support Team to have them enable the DLP in your application. Once that’s done, make sure to ask for this event to be enabled for your app (sharing name of your app and client ID of the app)
