# Meeting RTMS event type not selectable in Event Subscriptions — Developer Pack trial active, admin-managed app **URL:** \ **Category:** Realtime Media Streams\ **Created:** [October 31, 2026, 6:23am UTC](https://devforum.zoom.us/t/meeting-rtms-event-type-not-selectable-in-event-subscriptions-developer-pack-trial-active-admin-managed-app/147554 "2026-10-31T06:23:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Michael49](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Michael49](https://devforum.zoom.us/u/Michael49)\ **Post date:** [October 31, 2026, 6:23am UTC](https://devforum.zoom.us/t/meeting-rtms-event-type-not-selectable-in-event-subscriptions-developer-pack-trial-active-admin-managed-app/147554/1 "2026-10-31T06:23:51Z")
Hi team, I’m building an app (General app, **admin-managed** ) that uses RTMS to receive live transcript data from Zoom Meetings, powering an AI discussion-facilitation tool for a university research pilot. **What’s configured:** - RTMS scopes added: `rtms:read:rtms_concurrency_near_limit:admin`, `rtms:read:rtms_interrupted:admin`, `rtms:read:zcc_voice_rtms_interrupted:admin`, `rtms:read:zcc_voice_rtms_started:admin`, `rtms:read:zcc_voice_rtms_stopped:admin` - Zoom Developer Pack free trial is active on the account (confirmed under Plans & Billing — 0/20 credits used) - Event Subscription webhook endpoint is added and has passed Zoom’s URL validation challenge successfully **The problem:** under the event subscription’s “Add events” picker, the only category with RTMS-related events is Account → RTMS, offering only **Zoom Phone** and **ZCC Voice** event types — no plain Meeting-level RTMS events (`meeting.rtms_started`/`meeting.rtms_stopped`/`meeting.rtms_interrupted`), and none under the Meeting category either. The app’s Access page also shows “This feature is not available based on your product selection” on the Auto-start panel. I found a very similar recent thread (App ID ve8GswEZTFOl2V\_VvadRAw) with the identical symptom, where Zoom asked whether that app was user-managed vs admin-managed — ours is **admin-managed** , chosen specifically because our actual meeting topology has many individual hosts (students, in a research study) rather than one central host, so we wanted a single account-wide install rather than per-user authorization. If admin-managed is in fact why Meeting RTMS isn’t available, I’d appreciate knowing that directly, since it changes our app setup. **Client IDs:** - Development: aRFxhi5RNuELU\_ZigFrpw - Production: 07NPUcx4SLCByKHO0NxPA **Questions:** 1. Does Meeting RTMS require separate backend enablement beyond the Developer Pack trial and scopes? 2. Is admin-managed vs. user-managed actually the blocker here? 3. Does this require a paid Workplace plan rather than Basic/free? (Account is currently on Basic.) Thanks for the help. * * * ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [November 4, 2026, 7:28am UTC](https://devforum.zoom.us/t/meeting-rtms-event-type-not-selectable-in-event-subscriptions-developer-pack-trial-active-admin-managed-app/147554/2 "2026-11-04T07:28:02Z")
@Michael49 zoom meeting rtms event requires user level managed app. ---
**Author:** ![Michael49](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Michael49](https://devforum.zoom.us/u/Michael49)\ **Post date:** [November 4, 2026, 10:40pm UTC](https://devforum.zoom.us/t/meeting-rtms-event-type-not-selectable-in-event-subscriptions-developer-pack-trial-active-admin-managed-app/147554/3 "2026-11-04T22:40:59Z")
does switching to user-managed fully resolve this, and given we’re also seeing an unresolved activation issue on a separate user-managed app, is there something else required beyond the management-type switch itself? ---
**Author:** ![Michael49](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Michael49](https://devforum.zoom.us/u/Michael49)\ **Post date:** [November 4, 2026, 10:46pm UTC](https://devforum.zoom.us/t/meeting-rtms-event-type-not-selectable-in-event-subscriptions-developer-pack-trial-active-admin-managed-app/147554/4 "2026-11-04T22:46:50Z")
Separately: does the Zoom Apps SDK / in-meeting surface (shareApp, used for a different app we’re testing) require a paid Workplace plan beyond the Developer Pack credits? Our account is currently on Basic.