# Meeting SDK for web doesn't work with iOS **URL:** \ **Category:** Web\ **Tags:** ios\ **Created:** [July 21, 2023, 3:10pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196 "2023-07-21T15:10:35Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [July 21, 2023, 3:10pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/1 "2023-07-21T15:10:35Z")
We are suffering from an unexpected crash of the recent version (v2.14.0) of Zoom Meeting SDK for web. We’re using it with the client view mode. Implementation is quite simple. The system was working fine with v2.6.0. The problem occurs only with iOS devices, including iPhone 14, iPhone Xs and iPhone SE2. It occurs with Safari browser of recent iOS, at least v16.5.1(c). When the problem occurs, the Meeting SDK works somewhat. But a short time after, received camera view or UI response start to delay, and finally Safari browser forces to reload the entire page. Mystery is that this problem doesn’t always occur. We observed higher frequency with the following conditions. - With cellular (not wifi) network - Initial page view (of web page with meeting SDK) of private browsing. The problem sometimes occurs repetitively (that means the page keeps reloading), but in such time, it stops to occur after quitting Safari once and waiting for a while (about 20 sec). During such repetitive page reload, iPhone was quite hot, meaning higher CPU usage. All of these results seem to suggest unstable SDK operation. I can’t understand how Zoom declare iOS Safari as a supported platform. How can we improve this situation? ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [July 25, 2023, 8:00am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/2 "2023-07-25T08:00:21Z")
I could reproduce these problems with the official sample program from Zoom too. > **[GitHub - zoom/meetingsdk-web-sample at v2.14.0](https://github.com/zoom/meetingsdk-web-sample/tree/v2.14.0)** > > v2.14.0 I hope Zoom will improve this situation soon. ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [July 26, 2023, 3:41am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/3 "2023-07-26T03:41:00Z")
> [@masashisato](#): > > I could reproduce these problems with the official sample program from Zoom too. I could reproduce these problems with the official sample program from Zoom and iOS 16.6 too. I hope Zoom will improve this situation soon. ---
**Author:** ![j.schoenemeyer](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@j.schoenemeyer](https://devforum.zoom.us/u/j.schoenemeyer)\ **Post date:** [July 26, 2023, 7:06pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/4 "2023-07-26T19:06:31Z")
yes the problem with iPhones was introduced with version 2.97 > [@Mobile audio issues (safari & chrome)](https://devforum.zoom.us/t/mobile-audio-issues-safari-chrome/88761/35): > > I have made some tested meeting SDK (client view) with iPhone SE (first generation) with iOS 15.7.6 (18 May 2023) the [example from github](https://github.com/zoom/meetingsdk-web-sample) without vconsole.min.js (it needs a lot of computing power) SharedArrayBuffer not active (in this test enviroment I have no server backend ) tested with iOS Safari SDK versions 2.6.0 2.7.0 2.8.0 2.9.0 2.9.5 2.9.7\* 2.10.1\* 2.11.0\* 2.11.5\* 2.12.0\* 2.12.2\* 2.13.0\* (\* all versions from 2.9.7 and higher: rejoin and crash (after some rejoin) if the computin… ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [July 31, 2023, 12:28am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/5 "2023-07-31T00:28:42Z")
How does everybody workaround this problem? Or, nobody use Meeting SDK for Web with iOS? ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [August 9, 2023, 2:24am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/6 "2023-08-09T02:24:09Z")
The latest Meeting SDK for Web v2.15.0 DID NOT resolve this problem! > **[@zoomus/websdk](https://www.npmjs.com/package/@zoomus/websdk/v/2.15.0)** > > Zoom Web SDK. Latest version: 2.15.0, last published: 5 hours ago. Start using @zoomus/websdk in your project by running \`npm i @zoomus/websdk\`. There are 4 other projects in the npm registry using @zoomus/websdk. ---
**Author:** ![j.schoenemeyer](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@j.schoenemeyer](https://devforum.zoom.us/u/j.schoenemeyer)\ **Post date:** [August 9, 2023, 11:25am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/7 "2023-08-09T11:25:09Z")
deadline for the last working version 2.9.5 will be **[November 4, 2023](https://support.zoom.us/hc/en-us/articles/360059429231-Zoom-Software-Quarterly-Lifecycle-Policy)** maybe they still manage a working version for iOS ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [August 10, 2023, 8:01am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/8 "2023-08-10T08:01:08Z")
@masashisato , thank you for raising this issue up, let me look at this and get back to you as soon as possible ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [August 10, 2023, 8:27am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/9 "2023-08-10T08:27:10Z")
@masashisato , We have filed a bug based on your inputs, and will be releasing a fix based on the description above. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [August 16, 2023, 2:46pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/10 "2023-08-16T14:46:02Z")
Hi @chunsiong.zoom , can you please share the ticket number here for the bug so other Zoomies can track as needed? 🙂 ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [August 16, 2023, 3:10pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/11 "2023-08-16T15:10:35Z")
Sure thing @gianni.zoom Zoom-578679 ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [August 18, 2023, 12:11am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/12 "2023-08-18T00:11:46Z")
> **[Support](https://developers.zoom.us/support/)** > > Support plans that provide prioritized developer-specific resources. ### Fixed - Fixed an issue where occasionally iOS Safari browser crashes and refreshes. I’ll try it. ---
**Author:** ![masashisato](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/masashisato/32/50438_2.png) [@masashisato](https://devforum.zoom.us/u/masashisato)\ **Post date:** [August 18, 2023, 1:04am UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/13 "2023-08-18T01:04:05Z")
The problem was fixed! Thanks. ---
**Author:** ![j.schoenemeyer](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@j.schoenemeyer](https://devforum.zoom.us/u/j.schoenemeyer)\ **Post date:** [August 18, 2023, 12:09pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/14 "2023-08-18T12:09:25Z")
yes - my iPhone SE is working with 2.15.2 it also no longer gets hot when accessing the zoom web client there is only a small problem with 2.15.2 - the Statistics seems broken ![zoom](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/5/958e0bb2788f8cfdec25447fdd561ced5c75de9f.png) this is while my iPhone is successfully sending video to my windows 10 pc ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [September 17, 2023, 10:10pm UTC](https://devforum.zoom.us/t/meeting-sdk-for-web-doesnt-work-with-ios/92196/15 "2023-09-17T22:10:15Z")
Closed on September 17, 2023, 10:10pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.