# Meeting SDK returns error when calling sdkAuth() with JWT **URL:** \ **Category:** Meeting SDK\ **Created:** [June 21, 2023, 5:30am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560 "2023-06-21T05:30:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 21, 2023, 5:30am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/1 "2023-06-21T05:30:03Z")
**Meeting SDK Type and Version** iOS Meeting SDK version 5.14.11.8690 **Description** The iOS SDK can’t authenticate when using the JWT token (instead of SDK KEY and SECRET). NOTE: We have an MeetingS SDK app for Zoom ```auto guard let authorizationService = MobileRTC.shared().getAuthService() else { return } authorizationService.delegate = self authorizationService.jwtToken = jwtToken authorizationService.sdkAuth() ``` I am using `SDK KEY and SECRET` to generate the JTW token and already validated the token several times and it seems fine, the SDK also doesn’t complain about that. **Error?** `MobileRTCAuthError: MobileRTCAuthError(rawValue: 4)` From Zoom documentation: `MobileRTCAuthError_AccountNotEnableSDK 3025 Your account does not support SDK` **How To Reproduce** _Steps to reproduce the behavior including:_ \*1. Authentication the SDK with JWT _2. Error `MobileRTCAuthError(rawValue: 4)` from the delegate method_ ---
**Author:** ![nausher](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nausher/32/49617_2.png) [@nausher](https://devforum.zoom.us/u/nausher)\ **Post date:** [June 22, 2023, 9:03am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/2 "2023-06-22T09:03:57Z")
How you are generating JWT token? ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 22, 2023, 9:30am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/3 "2023-06-22T09:30:23Z")
Thanks for your reply, @nausher I attached the BE code where I generate the JWT token in Typescript: Guide: [Meeting SDK Auth](https://developers.zoom.us/docs/meeting-sdk/auth/#sample-code) ```auto const KJUR = require('jsrsasign') const iat = Math.round((new Date().getTime() - 30000) / 1000) const exp = iat + 60 * 60 * 2 const oHeader = { alg: "HS256", typ: "JWT" } const oPayload = { sdkKey: process.env.ZOOM_SDK_KEY, mn: meetingNumber, role: role, // 0 or 1 iat: iat, exp: exp, appKey: process.env.ZOOM_SDK_KEY, tokenExp: iat + 60 * 60 * 2, } const sHeader = JSON.stringify(oHeader) const sPayload = JSON.stringify(oPayload) const signature = KJUR.KJUR.jws.JWS.sign( "HS256", sHeader, sPayload, process.env.ZOOM_SDK_SECRET, ) ``` ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 22, 2023, 9:43am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/4 "2023-06-22T09:43:09Z")
Hi @chunsiong.zoom Do you have any idea about this issue that I posted? Thanks in advance ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 22, 2023, 10:14am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/5 "2023-06-22T10:14:03Z")
The admin might have likely disabled SDK support for the account ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 22, 2023, 10:27am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/6 "2023-06-22T10:27:54Z")
I’m the Admin, but have seen such an option to disable SDK for an app in the marketplace, do you know where this can be found? ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 22, 2023, 10:34am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/7 "2023-06-22T10:34:15Z")
can you raise a ticket? this might be disabled at the request of the customer, if not could you reach out to your account manager? ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 22, 2023, 10:35am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/8 "2023-06-22T10:35:48Z")
I’ve submitted a ticket and waiting for their response. Thanks for the suggestions ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 22, 2023, 10:48am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/9 "2023-06-22T10:48:38Z")
could you share the ticket number here? thanks! ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 22, 2023, 11:03am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/10 "2023-06-22T11:03:24Z")
Here you go: 17496682 ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 23, 2023, 5:55am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/11 "2023-06-23T05:55:36Z")
Hi @chunsiong.zoom Any idea how to address this issue? I’ve received a reply from Zoom support on my ticket stating that I need to seek help on devforum!! ```auto Hi there, Thank you for contacting Technical Support! Our Developer Advocacy team has moved over to our Zoom Developer Forums. In order to ensure that your inquiry is addressed, please navigate to the Zoom Developer Forums for assistance. https://devforum.zoom.us/ If you are interested in additional developer support options for your account, please reach out to your account executive or visit https://explore.zoom.us/docs/en-us/developer-support-plans.html for more information on our developer support tiers. For any non-developer issues or concerns, you can view your support contact options for Zoom Technical Support here: https://support.zoom.us/hc/en-us/articles/201362003, in the meantime, we’ll be closing this ticket out. Thank you! Armani ``` What do you think? ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 23, 2023, 9:04am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/12 "2023-06-23T09:04:33Z")
noted, I’ll reach out internally and get back to you on this ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 23, 2023, 12:25pm UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/13 "2023-06-23T12:25:13Z")
@mehrshad , meanwhile, can you confirm that your SDK Credentials (SDK Key and SDK Secret) are from Meeting SDK App Type? ![Screenshot 2023-06-23 at 8.22.37 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/0/4082d9a6d48d4ea4b8b37e008122eb1152e2937f.png) I’ll also reach out to you via PM for a sample of your JWT token. just to confirm we have all the necessary troubleshooting steps covered. ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 23, 2023, 12:39pm UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/14 "2023-06-23T12:39:06Z")
Hi Yes, that’s our account. And yes, credentials are from our Meeting SDK app: WorqApp for Zoom Sure, please reach out via PM. Thanks ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 27, 2023, 1:22am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/15 "2023-06-27T01:22:12Z")
Hi @chunsiong.zoom I would like to see if there is any update on our case. Thanks ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 27, 2023, 4:01am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/16 "2023-06-27T04:01:29Z")
> [@mehrshad](#): > > `getAuthService` @mehrshad I’m still waiting for a response. Have you tried using the JWT token on web sdk by the way? ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 27, 2023, 4:09am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/17 "2023-06-27T04:09:10Z")
Yes @chunsiong.zoom I’ve tried on the web, it gives the following error when joining too: ```auto {type: 'JOIN_MEETING_FAILED', reason: 'Not support start meeting via tokens', errorCode: 200} ``` Our older version of our mobile apps which were using SDK key and secret to authenticate the SDK also doesn’t work. I believe there is an issue with our Zoom Account where we have our Meeting SDK app. ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 29, 2023, 6:55am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/18 "2023-06-29T06:55:25Z")
Hi @chunsiong.zoom Hope you are doing well. May I know if there is any update from the team? ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [June 30, 2023, 6:32am UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/19 "2023-06-30T06:32:21Z")
i’m following up with the team daily on this, still waiting for a response ---
**Author:** ![mehrshad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehrshad/32/49606_2.png) [@mehrshad](https://devforum.zoom.us/u/mehrshad)\ **Post date:** [June 30, 2023, 1:23pm UTC](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560/20 "2023-06-30T13:23:06Z")
OK 👍 thanks. Let us know as soon as you have updates [Next page](https://devforum.zoom.us/t/meeting-sdk-returns-error-when-calling-sdkauth-with-jwt/90560.md?page=2)