# Message could not send

**URL:** <https://devforum.zoom.us/t/message-could-not-send/17303>\
**Category:** macOS\
**Created:** [May 12, 2020, 7:43pm UTC](https://devforum.zoom.us/t/message-could-not-send/17303 "2020-05-12T19:43:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jamesOC](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jamesoc/32/8284_2.png) [@jamesOC](https://devforum.zoom.us/u/jamesOC)\
**Post date:** [May 12, 2020, 7:43pm UTC](https://devforum.zoom.us/t/message-could-not-send/17303/1 "2020-05-12T19:43:38Z")

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**Description**  
When trying to send any image in a Chat, the image does not send and RED Text error reports: “Message could not send”.  
Always worked well, until 24 hours ago! ☹

**Which version?**  
ZOOM Mac v5.0.2 or lower

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. drag in image to chat window
2. press enter to send chat
3. See error  
Test still sends, but no image is sent

**Screenshots**  
[![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/00469390f97982d804b3d0f6a8799ce6da630c9a.jpeg) ](https://dl.dropboxusercontent.com/s/8p2n9oyzpkon470/Screenshot%202020-05-12%20at%2020.40.32.png?dl=0)

**Smartphone (please complete the following information):**

- Device: any Mac desktop, MacBook, iMac
- OS: Mac OSX
- Version: Mojave 10.14.latest Mojave

**Additional context**  
as above

---

<div class="post-metadata">

**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [May 13, 2020, 7:57am UTC](https://devforum.zoom.us/t/message-could-not-send/17303/2 "2020-05-13T07:57:53Z")

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Hi [jamesOC](https://devforum.zoom.us/u/jamesOC),

Thanks for the post. It seems like you are facing issues with Zoom Client. As this forum is for Marketplace apps, we do not have any visibilities regarding the issues with Zoom Client. Please contact Zoom support at [https://support.zoom.us/hc/en-us/articles/201362003](https://support.zoom.us/hc/en-us/articles/201362003) and one of the Zoom experts will be happy to assist you.

Thanks!

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:17pm UTC](https://devforum.zoom.us/t/message-could-not-send/17303/3 "2020-08-21T21:17:12Z")

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Closed on August 21, 2020, 9:17pm UTC