# "message": "User does not exist:

**URL:** <https://devforum.zoom.us/t/message-user-does-not-exist/58877>\
**Category:** API and Webhooks\
**Tags:** webinar\
**Created:** [October 14, 2021, 1:29pm UTC](https://devforum.zoom.us/t/message-user-does-not-exist/58877 "2021-10-14T13:29:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![itsupportAA](https://avatars.discourse-cdn.com/v4/letter/i/bc8723/32.png) [@itsupportAA](https://devforum.zoom.us/u/itsupportAA)\
**Post date:** [October 14, 2021, 1:29pm UTC](https://devforum.zoom.us/t/message-user-does-not-exist/58877/1 "2021-10-14T13:29:23Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
I am using Postman to query the API and also to attempt to create a webinar.  
I’m using the JWT as bearer token to authenticate which is fine.  
I can list users without a problem. I get all the users.  
I can then get a single user. Again fine.  
For whatever reason when I create a webinar all I see is that the user does not exist.  
The user does exist, your own API says so.

**Error**  
“code”: 1001,  
“message”: “User does not exist: pExIGUFRSVCLSyYV29Br1A.”

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
[https://api.zoom.us/v2/users/DONT](https://api.zoom.us/v2/users/DONT) KNOW WHAT TO USE/webinars

**How To Reproduce (If applicable)**  
Steps to reproduce the behaviour:

1. post to the above endpoint.

Please reply to lyle@intrepid.studio as I am the developer working on the application.

Thanks in advance.

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<div class="post-metadata">

**Author:** ![itsupportAA](https://avatars.discourse-cdn.com/v4/letter/i/bc8723/32.png) [@itsupportAA](https://devforum.zoom.us/u/itsupportAA)\
**Post date:** [October 14, 2021, 1:49pm UTC](https://devforum.zoom.us/t/message-user-does-not-exist/58877/2 "2021-10-14T13:49:56Z")

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I beleive I’ve resolved the issue.  
Strange formatting, my fauly.

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 15, 2021, 11:29am UTC](https://devforum.zoom.us/t/message-user-does-not-exist/58877/3 "2021-10-15T11:29:31Z")

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Glad you were able to figure it out!

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 15, 2021, 11:29am UTC](https://devforum.zoom.us/t/message-user-does-not-exist/58877/4 "2021-10-15T11:29:34Z")

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Closed on October 15, 2021, 11:29am UTC