# {method: "join", status: false, result: null, errorMessage: undefined, errorCode: 1}

**URL:** <https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217>\
**Category:** Web\
**Created:** [May 5, 2020, 1:39pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217 "2020-05-05T13:39:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ahmadshaar84](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ahmadshaar84/32/7530_2.png) [@ahmadshaar84](https://devforum.zoom.us/u/ahmadshaar84)\
**Post date:** [May 5, 2020, 1:39pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/1 "2020-05-05T13:39:21Z")

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**Description**  
Hello Dear,  
when try to join room, the operation is failed with the following message  
Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

**Error**  
{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 1}

**Which version?**  
The latest one [1.7.7]

**Screenshots**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/283fb403f21febb8c4bb23a6abdee6b8b49d859e.png)  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/826d74f8e6d561feb2a2898d0a851b22ef223ea6.png)

**Smartphone (please complete the following information):**

- Browser:[Chrome]

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**Author:** ![simonH](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@simonH](https://devforum.zoom.us/u/simonH)\
**Post date:** [May 5, 2020, 7:40pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/2 "2020-05-05T19:40:31Z")

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Same here - just installed the sample-app-web, updated the API\_KEY & API\_SECRET in sample-app-web/CDN/index.js, fired up the demo and (for every combination of Room, Password and role I can think of), I see the same resul

 ![zoomerror](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c58be41af6be3156e8b840e2f9bf1ab92d8a61ff.png) t…

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<div class="post-metadata">

**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\
**Post date:** [May 5, 2020, 9:09pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/3 "2020-05-05T21:09:44Z")

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It took us a couple of days to figure it out.

But you need to use PRO accounts to join meetings that does not created with the same account as the JWT keys.

It’s weird and dont know why they dont just mention it in the documentation.

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**Author:** ![simonH](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@simonH](https://devforum.zoom.us/u/simonH)\
**Post date:** [May 6, 2020, 10:13am UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/4 "2020-05-06T10:13:45Z")

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Ahhh - either something’s changed somewhere(?), or I’ve discovered the answer (that worked for me). I had to first create a (real) meeting, then use the meeting number without hyphens (i.e . \*\*\*\*\*\*\*\*\*\*\* not 941-4394-8999) + password.

Soooo - step #1 accomplished… now let’s try and do something useful…

\*This post has been edited to remove any meeting / webinar IDs

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [May 10, 2020, 11:40pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/5 "2020-05-10T23:40:58Z")

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Hi @simonH,

Yes you would need a Pro account, use a newly scheduled meetings and remove the dashes. Let me know if that works for you.

Thanks

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:08pm UTC](https://devforum.zoom.us/t/method-join-status-false-result-null-errormessage-undefined-errorcode-1/16217/6 "2020-08-21T21:08:18Z")

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Closed on August 21, 2020, 9:08pm UTC