# Microphone and video capturing privilege issues in windows **URL:** \ **Category:** Web\ **Created:** [February 15, 2022, 10:16am UTC](https://devforum.zoom.us/t/microphone-and-video-capturing-privilege-issues-in-windows/64328 "2022-02-15T10:16:39Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![vinbrain](https://avatars.discourse-cdn.com/v4/letter/v/ee7513/32.png) [@vinbrain](https://devforum.zoom.us/u/vinbrain)\ **Post date:** [February 15, 2022, 10:16am UTC](https://devforum.zoom.us/t/microphone-and-video-capturing-privilege-issues-in-windows/64328/1 "2022-02-15T10:16:39Z")
**Description** Hi, I’m having trouble starting audio and video, notably this only happen on devices using Windows. `client.startAudio()` and `client.startVideo()` respectively give me `USER_FORBIDDEN_MICROPHONE` and `VIDEO_USER_FORBIDDEN_CAPTURING` errors, even though I checked that the permissions are properly enabled both in browser and device settings. I also tried disabling antivirus softwares but it has no luck. I only have these issues on devices using Windows, I’ve been developing in OSX and it was fine. I have no clue as to why this happens, and would be glad if someone can help. Thank you! P/s: I noticed that even though I was having logged error `VIDEO_USER_FORBIDDEN_CAPTURING` when trying `client.startVideo()`, my laptop camera is active already (there was camera active signal) **Which Web Video SDK version?** 1.1.7 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 17, 2022, 8:17pm UTC](https://devforum.zoom.us/t/microphone-and-video-capturing-privilege-issues-in-windows/64328/2 "2022-03-17T20:17:14Z")
Closed on March 17, 2022, 8:17pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.