# Misleading "Your webhook endpoint is not responsive" notification

**URL:** <https://devforum.zoom.us/t/misleading-your-webhook-endpoint-is-not-responsive-notification/126365>\
**Category:** API and Webhooks\
**Created:** [February 10, 2025, 8:48am UTC](https://devforum.zoom.us/t/misleading-your-webhook-endpoint-is-not-responsive-notification/126365 "2025-02-10T08:48:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dpaw](https://avatars.discourse-cdn.com/v4/letter/d/b9e5f3/32.png) [@dpaw](https://devforum.zoom.us/u/dpaw)\
**Post date:** [February 10, 2025, 8:48am UTC](https://devforum.zoom.us/t/misleading-your-webhook-endpoint-is-not-responsive-notification/126365/1 "2025-02-10T08:48:54Z")

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### Format Your New Topic as Follows:

**API Endpoint(s) and/or Zoom API Event(s)**

> **[Using webhooks](https://developers.zoom.us/docs/api/webhooks/)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

**Description**  
We’re using Webhooks to integrate VideoSDK into our application.  
From time to time, we receive an Email notification stating that one of our webhook endpoints is not responsive.  
However, based on our logs, the endpoint is working correctly.  
Status of the endpoint in Zoom Developer Portal is still “validated” and everything works properly.

Is there some way to troubleshoot the issue, how can I check the failed request logs on the Zoom side, are they available somewhere?  
I suspect, the failed request may be caused by some connectivity / network issues between Zoom and our Application, which is out of our control. If this is a case, have you considered to change the notification schedule, e.g. send email after 2 consecutive failures, not just one?

Here’s content of notification for reference:

> Your webhook endpoint is not responsive, please review this email for details.
> 
> [details of the app and the endpoint]  
> Your webhook endpoint failed to respond to our validation request  
> If your webhook endpoint fails to respond to our validation requests 2 more times, we will stop sending webhooks to your webhook endpoint until you fix the issue.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 12, 2025, 5:37pm UTC](https://devforum.zoom.us/t/misleading-your-webhook-endpoint-is-not-responsive-notification/126365/2 "2025-02-12T17:37:05Z")

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Hey @dpaw  
Thanks for reaching out to us!  
I totally understand what you mean by this and I will pass your feedback down to our Engineering team.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 16, 2026, 9:13am UTC](https://devforum.zoom.us/t/misleading-your-webhook-endpoint-is-not-responsive-notification/126365/3 "2026-02-16T09:13:52Z")

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Closed on February 16, 2026, 9:13am UTC

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