# Missed call event triggered when the call is ringing

**URL:** <https://devforum.zoom.us/t/missed-call-event-triggered-when-the-call-is-ringing/110448>\
**Category:** Webinars\
**Tags:** phone, webhooks\
**Created:** [May 22, 2024, 6:45am UTC](https://devforum.zoom.us/t/missed-call-event-triggered-when-the-call-is-ringing/110448 "2024-05-22T06:45:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![phonebridge-integ](https://avatars.discourse-cdn.com/v4/letter/p/5fc32e/32.png) [@phonebridge-integ](https://devforum.zoom.us/u/phonebridge-integ)\
**Post date:** [May 22, 2024, 6:45am UTC](https://devforum.zoom.us/t/missed-call-event-triggered-when-the-call-is-ringing/110448/1 "2024-05-22T06:45:55Z")

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We have a handling based on the missed event ( phone.callee\_missed ) from Zoom. However, the customer reported that Missed call handling was executed while the call was ringing on the Zoom Phone.

Ideally, we expect the Zoom events should replicate the behavior of the call state on the Zoom Phone.

Could you please check the root cause of the issue and streamline the events flow.?

_Steps to reproduce the behavior:_

\*1. Configure webhook for **phone.callee\_missed event** \*  
\*2. Make an inbound call to the user and do not answer the call on the Zoom phone

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<div class="post-metadata">

**Author:** ![phonebridge-integ](https://avatars.discourse-cdn.com/v4/letter/p/5fc32e/32.png) [@phonebridge-integ](https://devforum.zoom.us/u/phonebridge-integ)\
**Post date:** [July 1, 2024, 11:32am UTC](https://devforum.zoom.us/t/missed-call-event-triggered-when-the-call-is-ringing/110448/2 "2024-07-01T11:32:14Z")

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Could we get any updates on this.?