# Missing Background Pictures

**URL:** <https://devforum.zoom.us/t/missing-background-pictures/50780>\
**Category:** API and Webhooks\
**Created:** [May 21, 2021, 5:44pm UTC](https://devforum.zoom.us/t/missing-background-pictures/50780 "2021-05-21T17:44:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kupadhyaya](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kupadhyaya/32/35352_2.png) [@kupadhyaya](https://devforum.zoom.us/u/kupadhyaya)\
**Post date:** [May 21, 2021, 5:44pm UTC](https://devforum.zoom.us/t/missing-background-pictures/50780/1 "2021-05-21T17:44:46Z")

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**Description**  
A number of users in our organization are reporting that their previously loaded background pictures in their Zoom Profiles have been deleted. There have been previous instances of this as well. Let us know if additional information is deleted.

**Error**  
Example User - Connie Johnson

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT App using Webhooks

**Which Endpoint/s?**  
N/A

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:  
N/A

**Screenshots (If applicable)**  
N/A

**Additional context**  
Add any other context about the problem here.

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [May 24, 2021, 4:39pm UTC](https://devforum.zoom.us/t/missing-background-pictures/50780/2 "2021-05-24T16:39:23Z")

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Hi @kupadhyaya,

Thanks for reaching out about this. Since our Technical Support team are the experts in this domain, I’ll kindly ask that you open up a ticket with them [here](https://support.zoom.us/hc/en-us/requests/new) to further investigate.

Thanks,  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 24, 2021, 2:40am UTC](https://devforum.zoom.us/t/missing-background-pictures/50780/3 "2021-06-24T02:40:12Z")

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