# Missing Callback Events

**URL:** <https://devforum.zoom.us/t/missing-callback-events/64920>\
**Category:** API and Webhooks\
**Created:** [February 25, 2022, 11:34pm UTC](https://devforum.zoom.us/t/missing-callback-events/64920 "2022-02-25T23:34:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kupadhyaya](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kupadhyaya/32/35352_2.png) [@kupadhyaya](https://devforum.zoom.us/u/kupadhyaya)\
**Post date:** [February 25, 2022, 11:34pm UTC](https://devforum.zoom.us/t/missing-callback-events/64920/1 "2022-02-25T23:34:43Z")

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**Description**  
We have several Meetings which had the host create one or more recordings. These meetings concluded on 2/23, but we still haven’t received the ‘Recording Completed’ callback events for them. The participants need to access the recordings and are not able to view it. Is the team able to check the logs to see if they were sent?

**Error**  
Missing Recording Completed Callback for the following Meetings:

- 99453832629
- 98016163055
- 93684811096

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT with Webhooks for the Meeting and Recording Events

**Which Endpoint/s?**  
Recording Completed Event

**How To Reproduce (If applicable)**  
N/A

**Screenshots (If applicable)**  
N/A

Let us know if additional information is needed.

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**Author:** ![jluker](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jluker/32/35231_2.png) [@jluker](https://devforum.zoom.us/u/jluker)\
**Post date:** [February 28, 2022, 6:31pm UTC](https://devforum.zoom.us/t/missing-callback-events/64920/2 "2022-02-28T18:31:31Z")

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We are seeing the same which led me to do an analysis on the latency we were seeing for all webhook callbacks. [Occasional high webhook latency with no corresponding call log entry](https://devforum.zoom.us/t/occasional-high-webhook-latency-with-no-corresponding-call-log-entry/64479). In addition to the delivery delays, there are instances where we’re not receiving the request at all. I assume this is zoom giving up after multiple retries, but as I show in that thread, I’m pretty sure the delivery failures point to a problem on the zoom side, and not with our endpoint.

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [March 30, 2022, 2:32am UTC](https://devforum.zoom.us/t/missing-callback-events/64920/3 "2022-03-30T02:32:39Z")

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Thank you for sharing your insight and linking that thread,@jluker! For more insight on what you can expect regarding Webhook delays, I’ve linked our help documentation below:

# [Webhook delays](https://devsupport.zoom.us/hc/en-us/articles/360059893812-Webhook-delays)

## [Notification delivery](https://marketplace.zoom.us/docs/api-reference/webhook-reference/#notification-delivery)

 ![Screen Shot 2022-03-29 at 10.08.43 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/e/5e22ebb744998a67919bfa0dd23fe50380a69fe6.png)

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [March 30, 2022, 4:11am UTC](https://devforum.zoom.us/t/missing-callback-events/64920/4 "2022-03-30T04:11:24Z")

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@kupadhyaya,

> [@kupadhyaya](#):
>
> Is the team able to check the logs to see if they were sent?

Yes, we are able to check. please open up a [support ticket](https://devsupport.zoom.us/hc/en-us) with the following information :

> [@Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do!](https://devforum.zoom.us/t/we-are-not-receiving-webhooks-as-expected-heres-what-to-do/64846):
>
> Please reference this post first: [https://zoomdevelopersupport.zendesk.com/hc/en-us/articles/360054379371-Not-receiving-Webhooks](https://zoomdevelopersupport.zendesk.com/hc/en-us/articles/360054379371-Not-receiving-Webhooks) If this does not resolve the matter, open up a [support ticket](https://devsupport.zoom.us/hc/en-us) with the following: affected webhook types affected meeting and/or participant Id(s) account Id notification endpoint url(s) where webhooks are sent time frame of affected instances steps to reproduce screenshots of errors (if applicable) Thank you!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 29, 2022, 2:11pm UTC](https://devforum.zoom.us/t/missing-callback-events/64920/5 "2022-04-29T14:11:57Z")

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