# Missing email from joined meeting webhook

**URL:** <https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153>\
**Category:** API and Webhooks\
**Created:** [December 24, 2020, 7:06pm UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153 "2020-12-24T19:06:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![arturo.velazquez](https://avatars.discourse-cdn.com/v4/letter/a/a5b964/32.png) [@arturo.velazquez](https://devforum.zoom.us/u/arturo.velazquez)\
**Post date:** [December 24, 2020, 7:06pm UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153/1 "2020-12-24T19:06:31Z")

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**Description**  
A week ago using the webhook meeting.participant\_joined, I was able to see the email on the request. Now it doesn’t appear. I have tried the webhook with several users and no request has the email of the participant. Am i missing something? Did something changed with this webhook? I checked the documentation and it shows that the body will have the email.

**Error**  
No email on the body for participant joined.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Webhook meeting.participant\_joined  
**Which Endpoint/s?**  
No endpoint

**Screenshots (If applicable)**

 ![Blank diagram(1)](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/8/6805f5914da129d8b706897ffd0d9fe046bede62.png)

**Additional context**  
No additional context

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 28, 2020, 7:53pm UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153/2 "2020-12-28T19:53:01Z")

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Hey @arturo.velazquez,

Thank you for reaching out to the Zoom Developer Forum. When you see instances where the email is not included, have you confirmed that the user that joined has a Zoom account? If you allow users to join as guests it would be expected that some do not contain an email field.

I hope that helps!

Thanks,  
Max

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**Author:** ![arturo.velazquez](https://avatars.discourse-cdn.com/v4/letter/a/a5b964/32.png) [@arturo.velazquez](https://devforum.zoom.us/u/arturo.velazquez)\
**Post date:** [December 28, 2020, 8:18pm UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153/3 "2020-12-28T20:18:00Z")

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Hi Max,  
Thank you for the response! Ah yes most of the users in the organization have a zoom account. I guess we need to make sure that they are logged in , so we can get the email from the webhook. Thank you for the clarification 😄  
Cheers  
Arturo

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 29, 2020, 7:24pm UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153/4 "2020-12-29T19:24:10Z")

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Hey @arturo.velazquez,

I’m glad to hear that answered your question! If you encounter any further issues or questions, please don’t hesitate to reach out.

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 29, 2021, 5:24am UTC](https://devforum.zoom.us/t/missing-email-from-joined-meeting-webhook/39153/5 "2021-01-29T05:24:12Z")

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Closed on January 29, 2021, 5:24am UTC

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