# Missing incoming video and audio

**URL:** <https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482>\
**Category:** Android\
**Created:** [February 17, 2022, 7:50pm UTC](https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482 "2022-02-17T19:50:51Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![eddiesull](https://avatars.discourse-cdn.com/v4/letter/e/ecc23a/32.png) [@eddiesull](https://devforum.zoom.us/u/eddiesull)\
**Post date:** [February 17, 2022, 7:50pm UTC](https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482/1 "2022-02-17T19:50:51Z")

</div>

**Description**  
We have a deployed app with the Meeting SDK integrated. iOS works great, and most Androids, but certain users – usually on older Androids – report troubles.

The user can join the meeting, but see a black screen and hear nothing.

Outgoing video works correctly – our staff member on the other side of the call can see the user.

**Which Android Meeting SDK version?**  
v5.5.1.1319

**To Reproduce(If applicable)**  
We have not been able to reproduce the issue in development or with any of our test devices.

**Smartphone (please complete the following information):**  
This has been reported on a variety of older Android phones. One example is LG L322DL

---

<div class="post-metadata">

**Author:** ![eddiesull](https://avatars.discourse-cdn.com/v4/letter/e/ecc23a/32.png) [@eddiesull](https://devforum.zoom.us/u/eddiesull)\
**Post date:** [February 17, 2022, 9:13pm UTC](https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482/2 "2022-02-17T21:13:16Z")

</div>

Some more phone info from reporting users:

- Galaxy A21 (Straight Talk for data)
- Galaxy S20 (on WiFi)
- API 28 (Android 9) - Wiko phone model U307AS

---

<div class="post-metadata">

**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\
**Post date:** [February 22, 2022, 8:42pm UTC](https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482/3 "2022-02-22T20:42:53Z")

</div>

Hi @eddiesull, thanks for using our SDK.

Sorry to hear you’re running into issues on some devices. I noticed you’re using an older version of the SDK. Can you please try updating to the latest version of the SDK and see if this issue is still present?

Thanks!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 25, 2022, 6:42am UTC](https://devforum.zoom.us/t/missing-incoming-video-and-audio/64482/4 "2022-03-25T06:42:53Z")

</div>

Closed on March 25, 2022, 6:42am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.