# Missing recording.started and recording.completed Webhook Notifications Despite Proper Setup

**URL:** <https://devforum.zoom.us/t/missing-recording-started-and-recording-completed-webhook-notifications-despite-proper-setup/123234>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [December 24, 2024, 6:52am UTC](https://devforum.zoom.us/t/missing-recording-started-and-recording-completed-webhook-notifications-despite-proper-setup/123234 "2024-12-24T06:52:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sanuka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sanuka/32/64870_2.png) [@sanuka](https://devforum.zoom.us/u/sanuka)\
**Post date:** [December 24, 2024, 6:52am UTC](https://devforum.zoom.us/t/missing-recording-started-and-recording-completed-webhook-notifications-despite-proper-setup/123234/1 "2024-12-24T06:52:44Z")

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Missing Webhook Notifications for Recording Events

Issue Description  
I am not receiving webhook notifications for the `recording.started` and `recording.completed` events in my General App. Notifications for other events, such as `meeting.started` and `meeting.ended`, are working correctly.

Setup Details

1. Created a General App on the Zoom platform.
2. Configured the app to subscribe to events, including `meeting.started`, `meeting.ended`, `recording.started`, and `recording.completed`.
3. Enabled cloud recording in the account settings.
4. Upgraded the account from Basic to Pro.
5. Verified that the webhook endpoint is publicly accessible and receiving other event notifications.

Despite this setup, I am not receiving notifications for recording events.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 30, 2024, 8:00pm UTC](https://devforum.zoom.us/t/missing-recording-started-and-recording-completed-webhook-notifications-despite-proper-setup/123234/2 "2024-12-30T20:00:27Z")

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Hi @sanuka  
Thanks for reaching out to us!  
Are you still having this issue? Let me know so I can take a closer look

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 3, 2026, 11:37am UTC](https://devforum.zoom.us/t/missing-recording-started-and-recording-completed-webhook-notifications-despite-proper-setup/123234/3 "2026-01-03T11:37:17Z")

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Closed on January 3, 2026, 11:37am UTC

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