# Missing scope field when refreshing token **URL:** \ **Category:** API and Webhooks\ **Created:** [December 23, 2020, 12:27am UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046 "2020-12-23T00:27:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ZoomAdmin](https://avatars.discourse-cdn.com/v4/letter/z/bc79bd/32.png) [@ZoomAdmin](https://devforum.zoom.us/u/ZoomAdmin)\ **Post date:** [December 23, 2020, 12:27am UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/1 "2020-12-23T00:27:22Z")
Hello, I wanted to bring to your attention that we’re experiencing some random instances of the issue described here: > [@\`scope\` occasionally missing when refreshing an access token](https://devforum.zoom.us/t/scope-occasionally-missing-when-refreshing-an-access-token/14823): > > Description On some attempts to refresh an access token (i.e. POST https://zoom.us/oauth/token?grant\_type=refresh\_token&refresh\_token=....), we receive a 200 response with a payload containing a JSON object with the keys access\_token, refresh\_token, token\_type, expires\_in. But scope is missing from the object. Error scope should be present [according to the documentation](https://marketplace.zoom.us/docs/guides/auth/oauth#refreshing). Which App Type (OAuth / Chatbot / JWT / Webhook)? OAuth Which Endpoint/s? https://zoom.us/oauth/token Please advice. Thank you. ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 23, 2020, 11:17pm UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/2 "2020-12-23T23:17:08Z")
Hey @ZoomAdmin, Thank you for reaching out to the Zoom Developer Forum. Are you able to provide an example of a response that you get that has the Scope excluded? When you say that this is random, are you able to reproduce it at will in any of the instances? Any steps to reproduce the issue will help to troubleshoot. Thanks, Max ---
**Author:** ![ZoomAdmin](https://avatars.discourse-cdn.com/v4/letter/z/bc79bd/32.png) [@ZoomAdmin](https://devforum.zoom.us/u/ZoomAdmin)\ **Post date:** [December 24, 2020, 10:17pm UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/3 "2020-12-24T22:17:27Z")
Hi @MaxM , Sure. Please let me know how to send you a private message. Responses with the missing field come sporadically. Unfortunately, it isn’t something we can reproduce at will. We have seen some error entries on our logs. That’s how we are aware of the issue. Thanks ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 28, 2020, 8:33pm UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/4 "2020-12-28T20:33:56Z")
Hey @ZoomAdmin, Thank you for the update. If you have private information that will help us to troubleshoot the issue, the best bet is to send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with the information and a link to this thread. I’ll be sure to troubleshoot the issue from there. Thanks, Max ---
**Author:** ![ZoomAdmin](https://avatars.discourse-cdn.com/v4/letter/z/bc79bd/32.png) [@ZoomAdmin](https://devforum.zoom.us/u/ZoomAdmin)\ **Post date:** [December 29, 2020, 2:06am UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/5 "2020-12-29T02:06:57Z")
Thanks @MaxM . I’ll get in touch via email. ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 29, 2020, 7:42pm UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/6 "2020-12-29T19:42:02Z")
Hey @ZoomAdmin, Sounds good, I’ll keep an eye out for the email. Thanks, Max ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 29, 2021, 5:42am UTC](https://devforum.zoom.us/t/missing-scope-field-when-refreshing-token/39046/7 "2021-01-29T05:42:05Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.