# Missing SDK app in our managed apps

**URL:** <https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225>\
**Category:** Meeting SDK\
**Created:** [July 14, 2025, 7:32pm UTC](https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225 "2025-07-14T19:32:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Vincent2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vincent2/32/70217_2.png) [@Vincent2](https://devforum.zoom.us/u/Vincent2)\
**Post date:** [July 14, 2025, 7:32pm UTC](https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225/1 "2025-07-14T19:32:58Z")

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**Description**  
\*Hello, we are unable to locate our SDK app in our managed apps page. We’d like to set this app to published as we think it is needed to resolve this error: \*

**Error**  
_‘To join a meeting hosted by an external Zoom account, your SDK app has to be published on Zoom Marketplace. You can refer to Section 6.1 of Zoom’s API License Terms of Use’_

**How To Reproduce**  
_We would love to post the SDK key here to help us locate it; but we’d like to communicate it over someone from Zoom._

**Edit**  
If possible, can our General App in managed apps have an enabled SDK key generator? Reason is that this app is already published to the Zoom marketplace.

**Edit: 2**  
I am using my developer account, this is our main account: 7035296377

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 15, 2025, 12:35pm UTC](https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225/2 "2025-07-15T12:35:44Z")

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Hi @Vincent2  
Thanks for reaching out and welcome to the Zoom Developer Forum!  
Is your app a General Oauth app? if so, have you made any changes to the app, meaning have you transferred the app from one account to another or have you made any changes to your account? like upgrading the account type?

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**Author:** ![Vincent2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vincent2/32/70217_2.png) [@Vincent2](https://devforum.zoom.us/u/Vincent2)\
**Post date:** [July 15, 2025, 12:41pm UTC](https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225/3 "2025-07-15T12:41:33Z")

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Hi @elisa.zoom, I don’t believe we’ve made adjustments to the app. We have this SDK key we use: 9xyG4tIxSjmj5McjsGj0Vg

But we are unable to locate the SDK app in our managed apps. We’d like this app to be published.

For further context, we use a General Oauth app to create zoom rooms. And we have a separate SDK app to start an embedded Zoom client to our web application.

I am unsure which starting point to go with, and thinking about the missing SDK app in our managed app is one of the things we’re leaning to.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 15, 2025, 12:56pm UTC](https://devforum.zoom.us/t/missing-sdk-app-in-our-managed-apps/135225/4 "2025-07-15T12:56:42Z")

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Thanks for sharing more information with me.  
Could you please open up a support ticket [here](https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=7a69170f87cee15089a37408dabb3591&product=developer&_gl=1*hhoujf*_gcl_au*MjU2NDQwNy4xNzUyMTY3ODQ0*_ga*MTA4MTk2NjgyNi4xNzUyMTY3ODQ0*_ga_L8TBF28DDX*czE3NTI1ODM4NjEkbzkkZzEkdDE3NTI1ODQxNDckajYwJGwwJGgw) so our support team will help you sorting out this situation