# Missing some of webhooks when the user type is upgraded or for basic users

**URL:** <https://devforum.zoom.us/t/missing-some-of-webhooks-when-the-user-type-is-upgraded-or-for-basic-users/67677>\
**Category:** Meetings\
**Tags:** webhooks\
**Created:** [April 18, 2022, 10:01am UTC](https://devforum.zoom.us/t/missing-some-of-webhooks-when-the-user-type-is-upgraded-or-for-basic-users/67677 "2022-04-18T10:01:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![viktoria.obukhova](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viktoria.obukhova/32/36930_2.png) [@viktoria.obukhova](https://devforum.zoom.us/u/viktoria.obukhova)\
**Post date:** [April 18, 2022, 10:01am UTC](https://devforum.zoom.us/t/missing-some-of-webhooks-when-the-user-type-is-upgraded-or-for-basic-users/67677/1 "2022-04-18T10:01:35Z")

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Hi, all!

**Description**  
We have Free Trial plan and get all notifications for licensed user (it was not upgraded from basic), but when the another user is basic or type is upgraded to licensed - some of webhooks are not sent.

**Types of used events:**  
Create Meeting  
Start Meeting  
End Meeting  
Participant/Host joined meeting

**Error**  
Missing some of webhooks when the user type is upgraded or for basic users.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

I investigated on the forum and found the information that webhooks can only be used for the **Pro plan**  **or higher**.  
Is it so? Since there is no information about this in the API [Zoom API Events - Meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#/paths/meeting.created/post) for the events that we use.

Also, please tell me, if the plan is updated, will webhooks work for basic users?

dev emails = [nikita.shapovalov@tech-stack.io](mailto:nikita.shapovalov@tech-stack.io), [viktoria.obukhova@tech-stack.io](mailto:viktoria.obukhova@tech-stack.io)  
app clientId = [REDACTED]  
notification endpoint url=https://1980-84-47-12-130.ngrok.io/rest/api/v1/zoom/webhook/meeting\_event

**Example**  
meetingId=[REDACTED]  
time frame of affected instances=2022-04-18 13:48  
For this meeting we have 3 events, but meeting.started event is missed.

 ![Снимок экрана от 2022-04-18 16-49-07](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/b/abd2ce714bdaebe536278763803f57a97dde29fc.png)  
 ![Снимок экрана от 2022-04-18 16-48-59](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/f/1f48247890e3dbdf2722bcd53b48bb0faad6f220.png)  
 ![Снимок экрана от 2022-04-18 16-48-53](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/d/3d07b24d4339669e0d9e20767ffe2cf3ebcd645f.png)

Thanks!

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [May 9, 2022, 2:57pm UTC](https://devforum.zoom.us/t/missing-some-of-webhooks-when-the-user-type-is-upgraded-or-for-basic-users/67677/2 "2022-05-09T14:57:17Z")

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Welcome, @viktoria.obukhova,

Thank you for posting. First, can you share if `meeting started` events are not being sent to your endpoint ? To answer your question some Webhooks require a pro or higher plan. This information will be listed in the Prereuirsties section of the Webhook. For example, Meeting has been created does not require pro plan:

 ![Screen Shot 2022-05-09 at 10.52.58 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/b/dbefe20323b034d406beba403ad09776ff8f3b38.png)

While `Meeting Registration has been created` does require A Pro or a higher plan.

 ![Screen Shot 2022-05-09 at 10.54.12 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/2/520c4bb0ba9271d80bd0e571de0110b167c5d82b.png)

Let me know if this helps to clarify.

Best,  
Donte

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<div class="post-metadata">

**Author:** ![viktoria.obukhova](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viktoria.obukhova/32/36930_2.png) [@viktoria.obukhova](https://devforum.zoom.us/u/viktoria.obukhova)\
**Post date:** [June 8, 2022, 7:20am UTC](https://devforum.zoom.us/t/missing-some-of-webhooks-when-the-user-type-is-upgraded-or-for-basic-users/67677/3 "2022-06-08T07:20:53Z")

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Thanks! We fixed the problem by updating the plan.