# Missing webhook events - meeting.started

**URL:** <https://devforum.zoom.us/t/missing-webhook-events-meeting-started/93225>\
**Category:** API and Webhooks\
**Created:** [August 10, 2023, 3:00pm UTC](https://devforum.zoom.us/t/missing-webhook-events-meeting-started/93225 "2023-08-10T15:00:31Z")\
**Posts on this page:** 2\
**Page:** 3

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**Author:** ![jenniferb](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jenniferb/32/45090_2.png) [@jenniferb](https://devforum.zoom.us/u/jenniferb)\
**Post date:** [September 5, 2023, 3:36pm UTC](https://devforum.zoom.us/t/missing-webhook-events-meeting-started/93225/41 "2023-09-05T15:36:49Z")

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Hi @elisa.zoom,

is it possible to receive more information about the timeout (you can also send it to our private thread) ?  
We were in contact with Heroku and neither they nor we can see any timeouts in our logs.

Can you please share some evidence, that could help us further troubleshoot this?

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 5, 2023, 4:14pm UTC](https://devforum.zoom.us/t/missing-webhook-events-meeting-started/93225/42 "2023-09-05T16:14:11Z")

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I will follow up in the private thread we have open

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